deselt wrote:It looks like nice plugin, I register fro free account but have problem to log in to https://comelite.net/universal/users/login always getting error. I also verified my phone number but when try aciivated desktop chat getting message "No user on the other side"
Dear Tom, there was an issue with your account which we solved. Sorry for the inconvenience.
About the proactive chat, I owe you an explanation:
* either users are online and they
call you, in which case you are immediately notified and you can talk to them
* or, you can proactively call the visitors
when an action is triggered for them. You can define these triggers in the panel, under the section "Goals".
When you receive a trigger, the system will show you two options:
Profile and
Call Visitor-
Profile is used to see the vistors profile - where they are from, how they found you, what pages they visited etc.
-
Call Visitor engages you with the customer - at that point you can talk to them.
The system is designed this way so you can choose who you talk to, and who you don't. Note that if you don't define any triggers, the system will still alert you when a user "Stays more than 1 minute" on your website.
Also, you can setup your goals so that you receive a notification for any visit - that is up to you!
Let me know if you have any other issues.