Installation Failed with unclear error

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11 years ago
I copied the files to my servers root address.  Created an MS SQL Server 2008 database. Then accessed the site expecting to get the installation page.  Instead I got the following error message:

We're sorry, an internal error occurred.

Our supporting staff has been notified of this error and will address the issue shortly.

We apologize for the inconvenience.

Please try clicking your browsers 'back' button or try reloading the home page.  

If you continue to receive this message, please try again in a little while.

Thank you for your patience.


How do I proceed at this point?
11 years ago
To find out what went wrong you need to turn off the custom errors mode.
1. Open web.config file
2. Find out the following line <customErrors defaultRedirect="errorpage.htm" mode="RemoteOnly">
3. Replace it with <customErrors defaultRedirect="errorpage.htm" mode="Off">
11 years ago
It did as you said and have addressed my issues and installed the software.

Thanks for your quick reply!

Ramon
11 years ago
I logged into the admin interface but the drop down menus do not work.  
I am using IE 10 and know there are issues running sites with javascript so I switched to Google Crome
and I get the same behavior.

Is there a recommended browser for using the admin pages?
11 years ago
I have not hear anothing from my last post.  

WHen logging in to the admin page the menu does not work.  I click on the drop-down menu and nothing happens.  I can not configure nopcommerce and therefore find it unusable.

Please advise.
9 years ago
update your webconfig to include trust to full
7 years ago
a.m. wrote:
To find out what went wrong you need to turn off the custom errors mode.
1. Open web.config file
2. Find out the following line <customErrors defaultRedirect="errorpage.htm" mode="RemoteOnly">
3. Replace it with <customErrors defaultRedirect="errorpage.htm" mode="Off">


Where can I find the web config file?
7 years ago
ajaequebs wrote:
Where can I find the web config file?

At your root folder.
If you are using sources, then in Presentation/Nop.Web

Regards,
Tomasz
7 years ago
ajaequebs wrote:
To find out what went wrong you need to turn off the custom errors mode.
1. Open web.config file
2. Find out the following line <customErrors defaultRedirect="errorpage.htm" mode="RemoteOnly">
3. Replace it with <customErrors defaultRedirect="errorpage.htm" mode="Off">

Where can I find the web config file?


if you have access of FTP or whatever. it will be on root folder of installed sites.
6 years ago
Anurag007 was correct.  Adding the following to my Web.config file solved the issue:

<configuration>
  <system.web>
    <trust level="Full" />
  </system.web>
</configuration>
This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.