Too Many Problems to List....Please Read

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10 years ago
First off, I am a complete novice with this.  This is my first website, and it's for my own company.  I sell crafts.  My ex-husband is a computer programmer, and he wrote the site for me.  Needless to say, he is no longer doing that or helping me.  I know how to enter and edit products, and how to add and edit my categories.  That's it.

I probably need to have hands on help with fixing my site, but I can't afford that right now, so I am really hoping someone here can help me.

The hosting company, Softsystems, told me I was using too much space and most of it was being taken up by my images folder.  So, I finally figured out how to get to that folder and deleted images I was no longer using.  I don't know if I accidentally deleted the wrong picture or what, but these are the problems I am having now:

1.   I have pictures loaded to several categories.  When I open the category, I can see the picture, but it is NOT showing up on my website.  On the website it says "No Image Available".  I have tried to delete/remove the uploaded picture, so that I can reupload and nothing happens.  I click the "Remove picture" button and nothing happens.  I click on the "Upload" button to upload a new picture and nothing happens.

2.   I am unable to delete products.  I click on the product, and it takes me to the product details.  I click on the "Delete" button and nothing happens.  I was able to uncheck the Publish button and save.  So the item is no longer showing on my website, but I want it deleted.

3.   On the Manage Products page, I try to go to a specific category and nothing happens.


I am really struggling here to understand what I did wrong and how to fix it.  Please, if someone can help, I would be so grateful.  I have a craft show coming up this weekend, and my website being down (especially not being able to delete sold products) is NOT good.

Please help or let me know if you need more information.
10 years ago
Hi!

What version of nopCommerce you are using?
Sometimes the images size can be very big and then the upload dont complete.
In the Edit product details page\pictures you make the upload and next click in the button Add product picture
if not the image appears in the upload placeholder but its not saved.
If you can't delete something can be a file permissions problem.

I hope which something here can help you. If not the nopCommerce team certainly will be help you.
10 years ago
I am using:


System information
Admin.System.SystemInfo.NopVersion.HintnopCommerce version:   2.20
Admin.System.SystemInfo.OperatingSystem.HintOperating system:   Microsoft Windows NT 6.1.7601 Service Pack 1
Admin.System.SystemInfo.ASPNETInfo.HintASP.NET info:   v4.0.30319
Admin.System.SystemInfo.IsFullTrust.HintIs full trust level:   True
Admin.System.SystemInfo.ServerTimeZone.HintServer time zone:   Mountain Standard Time
Admin.System.SystemInfo.ServerLocalTime.HintServer local time:   Thursday, October 17, 2013 5:27:02 PM
Admin.System.SystemInfo.UTCTime.HintGreenwich mean time (GMT/UTC):   Thursday, October 17, 2013 11:27:02 PM


I also know all about image size.  I have been posting images to my site for 3 years without problems.  I don't think that is the problem.

I click on the upload button and the page opens up for me to choose the picture I want to upload.  I click on the picture and then nothing happens.  It is not uploading any picture.  No matter what picture I click on or what size it is.  

Like I said before, the only thing I did was delete pictures out of my images folder to lower my space usage.  I don't know if I deleted a picture that caused this issue or not, but I need to figure that out.  It's just weird that some of pictures are viewable on my site and then some aren't.  The ones that aren't viewable on the site are visible under the product information.  I don't know why they are not visible on the site.  

I have deleted some that aren't visible on the site trying to upload a new image, but I am unable to upload a new image as I state above.  

If anyone has any ideas, I would appreciate it.
This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.