Failed to add the product to the cart. Please refresh the page and try one more time.

I'm getting this on certain products in my store only?  

This has happened before, and then started working again, also I can copy the product and the copy works.

Anyone have any idea how to prevent this, currently the only time I'm finding out about this is when customers email to let me know, so I'm sure I'm losing sales to the people who are not calling???

HI,
What NOP version are you on? Which browsers?
J.

Sorry,  we're on 3.3 and I tried across firefox 33.0.2 , and IE 11 and actually the people in my office are on various browsers and all had the same issue?

bump???

Have you checked the System > Log after it happens?

New York wrote:

I'm repeatedly doing it over and over and not getting any new updates to my error log.

Here is a link to my log,  and a link to the page if it helps

http://www.tukshoes.com/black-quilted-creepers

http://www.tukshoes.com/images/logfile.gif

Hi,
Try to set you theme to the default NOP theme. You get an error on the client side. Not on the server side.
J.

Hi,

I am debugging you page with F12 in IE. I see other pages work. There are some bugs on the page.

J.

Hi,
You need to download a version and install it locally and run a F5 debug session in VS. It seems the post is sent to the server.
For your other products it works. For this one not.

I see two 404 errors:
http://www.tukshoes.com/themes/tuk/content/images/ajax_loader_large.gif

Can you try to add this image to the place above? Just to exlude that this causes the error.

Next, can you try to compare the item with a working item in your shop? Are there differences in porduct attribute setup, visibility and/ or stock management?

Not working item:
product_attribute_1368_4_1559=12200&addtocart_1368.EnteredQuantity=1

What if you copy the product ?

J.

Quantis001 wrote:

Thanks a ton for the help. I'm not the developer so I don't dig into the VS side, I just do script and html and use FTP to make changes.. My bandaid solution to this is exactly what you said, "copy the product"  this works, and it should also be mentioned that this problem randomly happens to products that have been working for months / years, and then also resolves itself randomly.  As you can see from the first post that was regarding a different item that worked for years, then suddenly started working again.