Paid nopCommerce template/theme and the state of affairs

First:
I have 2 websites running nopCommerce. I am very happy about the feature set and what it offers.
I am very grateful to the guys behind it and the entire community contribution.


You might feel like its a rant below. But this is serious issue I am going through from past 2 months+

I have 2 websites on nopcommerce platform. One of them went live and the other work-in-progress.
Though I have the skills to build a template and the plugins required, to save time and efforts I ended up purchasing (paid) theme from vendors well know for this platform.
I also spent extra to purchase plugins which are not part of the theme.


The attitude of the companies have been that, we have something which shows nicely on the desktop (large monitor) with custom tweeks to sell to customers.
But its totally off when it comes to anything smaller including the version for smartphones (80% of traffic).


I am getting tired of doing this... Opening bugs to fix things which should have been done by default.
The whole point of buying the template was to speed up the launch of the website but now I am wasting my time with these silly things which should have been taken care of already.

I bought the template and not just the plugins thinking it will help to speed up the process.
Every passing day, I am feeling I should have created the website template myself.

The above experience is with current vendor of the nopCommerce theme. Though they have been responding to tickets its just tiring and delaying my website launch.
I am not mentioning the vendor name here since they are responding to my tickets.

Earlier experience:
After purchasing this template, the support guys were so rude that I decided to not use it. Money spent on it gone as well.
I was told this is the norm, you tell us the bugs and we will try to fix it, like customers are their personal testers.
https://www.pronopcommerce.com/nopgear-nopcommerce-responsive-theme

What I am looking for:
If you are making and selling Themes or plugins, don't think your customers are personal testers sitting to open bugs.

For users...
Use this to test your website for different resolutions. Though there are more options for this.
http://www.studiopress.com/responsive/

In the future you can simply use the built in Developer tools in IE, Chrome, and Edge to test how the website displays in different resolutions. The link you posted has a Demo link, did you demo it before you purchased and try it in the different resolutions?

SilhouetteBS wrote:


What I found is that that demo works fine... with custom tweaks but customer version has bugs.
The vendor had menu at top to preview different size versions.


This website shows all at the same time. So it was more useful than browser options.