Can someone help me with a question on recurring products?
I am testing with a product that is setup to have a 1 day cycle and recurr for 3 cycles.
We are using PayPal direct for order processing.
I placed an oder for the recurring product last Thursday. (order #110)
On Friday, I received and e-mail saying that another order (#111) had been generated which is what I would expect for a recurring order.
On Friday, I also received an e-mail from nopCommerce saying that order #111 had been cancelled. I did not receive any more automatic orders after that.
On the PayPal side the credit card I used for the test was charged for the original order and for the 3 subsequent renewal orders.
Is it correct for me to assume that a new order should be generated in the nopCommerce system for each automatic renewal cycle? And with this order, shouldn't the customer receive an e-mail saying that their automatical renewal order has been processed?
Can anyone tell me how a recurring order could be cancelled? (Is the customer and the admin the only people who can do this?)
It would be really helpful if someone could give me a step by step process of how recurrign orders work and it wuold sure be nice if this info could be put in the User Guide.
Thanks,
Gary