It seems you have done nothing wrong. You provided the website, it looks good and you got paid so the customer must have been happy. It terms of the other service providers recommendation to report you to Fair Trading there is nothing to report so don’t worry about it.
I assume you have provided the client with the correct information about SEO and the services you can offer to promote the website. I mean of course your client wants their website to be immediately number 1 on google. But any client that thinks this can easily happen and any service provider saying they are able to do that without a lot of work is just plain dishonest.
Either way the client is within their rights to seek quotes from other service providers for the same service. If they want to accept a quote to totally redesign and rebuild the site on Wordpress without really understanding what it is they want or need than that is that is totally up to them.
Of course it is stupid and ill-informed but ultimately there is not a lot you can do about it. In the end the client will learn a lesson.
The best you can do is provide the client with correct information then it is up to them to decide what they want to do. If they want to continue to use your services fine. Otherwise forget about it and move onto the next job.
I assume you have provided the client with the correct information about SEO and the services you can offer to promote the website. I mean of course your client wants their website to be immediately number 1 on google. But any client that thinks this can easily happen and any service provider saying they are able to do that without a lot of work is just plain dishonest.
Either way the client is within their rights to seek quotes from other service providers for the same service. If they want to accept a quote to totally redesign and rebuild the site on Wordpress without really understanding what it is they want or need than that is that is totally up to them.
Of course it is stupid and ill-informed but ultimately there is not a lot you can do about it. In the end the client will learn a lesson.
The best you can do is provide the client with correct information then it is up to them to decide what they want to do. If they want to continue to use your services fine. Otherwise forget about it and move onto the next job.
Thanks for your advise. It's absolutely OK if the customer decided to go with the Wordpress solution. I just can't accept the SEO company's way of talking myself and nopcommerce down. It's not the truth, and it's defamation. My customer trusted them and seeking for refund.