nopCommerce premium support services

3 months support period

One-time fee
That's only $99.67/month!

1 year support period

One-time fee
That's only $66.58/month!

Dedicated professional support and consulting services provided by core developers designed to help organizations and individuals find a quick and affordable solution during the project life cycle based on nopCommerce platform. Experienced experts are available to answer questions, share best practices and help you solve problems quickly.

Additionally, community based free technical support is also available on our forums. But the forums doesn't guarantee you a response from the nopCommerce support team. In case you need a fast and precise response, this offer is for you. Premium support services are intended for persons who run mission critical websites, work on projects with tight deadlines, or want to get dedicated support.

nopCommerce makes support easy with our premium support service offerings. We've got your back when you need it most.

General Terms
Support period 3 months or 1 year (you choose)
Guаrаnteed respоnse time 24 hours (1 business day)
Bug fix warranty * 5 business days
Permitted service requests (per contract term) unlimited
Languages English or Russian
Support contact method Internal ticket system
Service level window (SLW) Monday-Friday
Excluding holidays
Covered versions nopCommerce 2.00 and above

Important note: nopCommerce 1.X is not supported
What is included and not included?
Support from the core team
General questions
Configuration, installation and upgrade questions, optimization, etc
Development and customization questions
Bug fixing *
Architectural advising
Custom code review
Support for third-party plugins and themes **
Underlying technologies (e.g. Windows, IIS, SQL Server)
Complex customization queries ***

* - nopCommerce agrees to resolve any bug identified by a current customer and identified as a bug by mutual agreement between the customer and an authorized nopCommerce representative. nopCommerce agrees to provide a fix which corrects or mitigates the behavior introduced by the bug within 5 business days from the date the bug is confirmed by mutual agreement. The fix may require the customer to upgrade to the latest nopCommerce version and may be provided as a patch, a manual update, or a full release at the discretion of nopCommerce.

** - Any plugin or theme availabe in our marketplace.

*** - If you need some non-trivial customization or interested in a custom plugin, then request a quote or contact our solution partners to get started.