Hello,
I have 2 questions regarding email configurations and setup.
1) I want to use an email account for my Customer orders instead of my default user email account.
How can I use it. Do I need to modify any coding ! If yes, what is that and how can I modify
it? If there is any other way, Please let me know.
2) In Admin Panel login, If I forget my Password, or if any customer forget
the login password for his/her account, how the password could be recovered to get access the admin panel(for my self) and account (for customers)?
I have tried by using the forget password button option but I did not receive any email to Reset the password. How can I resolve this issue?
Many Thanks in Advance for Assistance.
Kind Regards.
Axiom
Help Need on Default User Email Issue
MVP
Bronze Solution Partner
- 2898
- 23165
- 1/8/2010
- United States
1) No coding is required.
Just go to Admin section > Configuration > E-mail Accounts > Add your email account (or click edit on existing)
Configure it with your mailbox credentials.
SAVE IT
Now for all the activities on your website (orders, contact us etc) you will receive email on the mailbox you just configured above.
2) You never received "forgot password" email because you never configured your mailbox (which I explained above).
Once you complete the point # 1 . As an admin also if you forget your password, you can use 'forgot password"
Let's assume, you have haven't configured / setup your mailbox on your website and you forget your password.
Here's the solution to access the admin section:
a) Register with your website with new account.
b) No go to your database using SQL Server / SSMS, look for your database
c) Find table dbo.Customer > look for your new account you just created and remember the ID
d) Now find table dbo.Customer_CustomerRole_Mapping and map your account/customer ID with Administrator role ID (which is "1").
P.S. You can also use SQL Command to do all the steps above in one go.
If any customer forget his/her password, they can use "forget password" option.
OR
You can also reset password for any customer by going to
Admin section > Customers > Customers > Select the customer (for which you want to reset password) (click "edit") >
In the field "Password: " ENTER NEW PASSWORD and press button "Change Password"
Now let the customer know about his/her new password.
Just go to Admin section > Configuration > E-mail Accounts > Add your email account (or click edit on existing)
Configure it with your mailbox credentials.
SAVE IT
Now for all the activities on your website (orders, contact us etc) you will receive email on the mailbox you just configured above.
2) You never received "forgot password" email because you never configured your mailbox (which I explained above).
Once you complete the point # 1 . As an admin also if you forget your password, you can use 'forgot password"
Let's assume, you have haven't configured / setup your mailbox on your website and you forget your password.
Here's the solution to access the admin section:
a) Register with your website with new account.
b) No go to your database using SQL Server / SSMS, look for your database
c) Find table dbo.Customer > look for your new account you just created and remember the ID
d) Now find table dbo.Customer_CustomerRole_Mapping and map your account/customer ID with Administrator role ID (which is "1").
P.S. You can also use SQL Command to do all the steps above in one go.
If any customer forget his/her password, they can use "forget password" option.
OR
You can also reset password for any customer by going to
Admin section > Customers > Customers > Select the customer (for which you want to reset password) (click "edit") >
In the field "Password: " ENTER NEW PASSWORD and press button "Change Password"
Now let the customer know about his/her new password.
- 39
- 189
- 5/26/2011
- United Kingdom
Dear abcd_12345
Many Many thanks for your reply and in time help.
Actually, I want to use the separate email for my customers who buy products on my website.
When a customer buy any product, the order purchase , order confirmations, order shipment and order delivery emails are delivered from the default email account which is also used for the contact us form, but I want that the order related emails should be delivered through a different email account not the default email account.
is there any solution?
I appreciate your helpful reply very much.
Kind Regards.
Axiom
Many Many thanks for your reply and in time help.
Actually, I want to use the separate email for my customers who buy products on my website.
When a customer buy any product, the order purchase , order confirmations, order shipment and order delivery emails are delivered from the default email account which is also used for the contact us form, but I want that the order related emails should be delivered through a different email account not the default email account.
is there any solution?
I appreciate your helpful reply very much.
Kind Regards.
Axiom
MVP
Bronze Solution Partner
- 2898
- 23165
- 1/8/2010
- United States
Lets assume you have 3 email accounts : [email protected], [email protected] and [email protected]
1) Just go to Admin section > Configuration > E-mail Accounts > Add all the mailboxes email accounts (or click edit on existing ones)
2) Name each one like Sales / Orders / Customer Services / Tech Support etc (or you can use the existing ones)
[email protected] FOR Sales
[email protected] FOR Orders
[email protected] FOR Customer Service
3) Configure all the email accounts with your mailbox credentials.
4) SAVE IT
5) Now in Admin section > Go to "Content Management" > Message Templates
6) Here you will list of all the notification msgs / email
7) Click on any one "Lets say, you select - Blog.BlogComment" (Click on "EDIT")
8) As soon as you reach this page "Edit message template details - Blog.BlogComment"
9) At the bottom of the page you will see this:
Email account: DROP DOWN MENU <-- (Select the e-mail account that you want to use for this msg - blog comment in this case)
(The account that you will select from the drop down menu - The email account will be used to send the follow message template)
10) SAVE IT and test it
That's it !!!
P.S. You can also receive different kind of notifications / e-mails on different mailboxes.
Do the same (as mentioned above) till step# 8
In the middle of the page you will see this "BCC: " Just mention all the other e-mail addresses (besides store default email account) where you want to receive notification msgs / emails.
1) Just go to Admin section > Configuration > E-mail Accounts > Add all the mailboxes email accounts (or click edit on existing ones)
2) Name each one like Sales / Orders / Customer Services / Tech Support etc (or you can use the existing ones)
[email protected] FOR Sales
[email protected] FOR Orders
[email protected] FOR Customer Service
3) Configure all the email accounts with your mailbox credentials.
4) SAVE IT
5) Now in Admin section > Go to "Content Management" > Message Templates
6) Here you will list of all the notification msgs / email
7) Click on any one "Lets say, you select - Blog.BlogComment" (Click on "EDIT")
8) As soon as you reach this page "Edit message template details - Blog.BlogComment"
9) At the bottom of the page you will see this:
Email account: DROP DOWN MENU <-- (Select the e-mail account that you want to use for this msg - blog comment in this case)
(The account that you will select from the drop down menu - The email account will be used to send the follow message template)
10) SAVE IT and test it
That's it !!!
P.S. You can also receive different kind of notifications / e-mails on different mailboxes.
Do the same (as mentioned above) till step# 8
In the middle of the page you will see this "BCC: " Just mention all the other e-mail addresses (besides store default email account) where you want to receive notification msgs / emails.