I was with godaddy until I moved my site to Arvixe 2 months ago. Before I switched to them, I email their sales team, my question was "Will Arvixe upgrade nopcommerce?". Their response "Yes, we upgrade nopcommerce for FREE OF CHARGE"
After I transferred everything over to them, I emailed their upgrade team at "[email protected]
". I waited 4 days and no response. I tried live chat, but it was not available at the time. I emailed them again, this time they replied and asked for my login credential. I gave it to them and waited another 4 days, again nothing. So I emailed one more time and they asked for my login credential, when I already provided it to them.
I couldn't stand the frustration. I email their [email protected]
, told them the situation. This is the reponse I got "We sorry for the misunderstanding, but we charge $40 for upgrading script. They didn't even explain why their sales team promised Free of charge or what the reason for the delay or anything.
Today. they suspended my account for 7 days outstanding payment. They shut down, my website for their own stupid mistake, because I made payment 10 days ago through paypal. Even if I forgot to make payment, shouldn't they warn me with a notice first? Please avoid Arvixe for your own good!
A bit more digging on our side on this issue outlines that you received this through our ticket system by our sales staff -
The customer heard this from Anthony:
We support nopCommerce on our ASP.Net hosting plans. We do provide a
free transfer service of just your files. Databases and email accounts
are an extra $5 each to transfer. If the SSL is a shared SSL then it
cannot be transferred. If it is a dedicated SSL then it can be
transferred, we will just need the files that were submitted with it.
You will also need to have our SSL department issue a new CRN for it
once the transfer is complete so that it can be properly installed on
the new account. Typically transfers require 1-3 days to complete.
I don't see a mention of a free upgrade unless you have a ticket ID for that for me as well. Thanks.