PayPal Standard showing customer billing address for shipping address

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12 years ago
leo@furze-waddock.com wrote:
Is that even if you set the no_shipping to 1, you won't get the desired result unless you also remove the address_override=1 from the existing paypal standard plugin. Do you know if this will negatively effect anything else?

Have you found an answer yet?

I'm not entirely sure that there are no negative effects, but my live store has been running it for about a week without any bugs coming up. It is working exactly like I had hoped.
12 years ago
After some investigation I found the following information:

"This is a limitation of PayPal and cannot be fixed. We're only able to send a single address to PayPal. For normal PayPal payments (as opposed to credit card payments) this address has to be the shipping address, as PayPal already has the billing address. There is no way for us to know ahead of time whether or not the customer has a PayPal account, so we can't send the billing address when it would be appropriate, such as when the customer is not paying with their PayPal account, but a credit card instead."

P.S. Work item is here
12 years ago
Thank you for your investigation.  It looks like the resolution on the first page is our only option, but we have been using it for a bit and it seems to be perfectly fine.
12 years ago
Sorry, what was the resolution you are referring to?

Cause i have customers telling me that they cancel the PayPal payment when they see the wrong address displayed on their PayPal page.
12 years ago
SDSharp wrote:
Sorry, what was the resolution you are referring to?

Cause i have customers telling me that they cancel the PayPal payment when they see the wrong address displayed on their PayPal page.


clucernoni wrote:
One additional thing to note, which took me an hour or two to figure out, is that even if you set the no_shipping to 1, you won't get the desired result unless you also remove the address_override=1 from the existing paypal standard plugin. Do you know if this will negatively effect anything else? I get the desired result this way (billing address is prepopulated, and the next screen shows no shipping address).

If this is being considered a bug to be fixed, just make sure to set the first flag to 1, and also remove the address override.

Thanks for the help.


This is the solution that I used. It makes it so that the shipping address does not show on the paypal side, only the billing address. If you are wanting a solution that shows both addresses on the paypal side correct, you are out of luck.  The PayPal API doesn't allow for this unfortunately.
12 years ago
Great !!

So I updated the code and tried on "SandBox".
It HIDES the shipping address when the user selects Pay With PayPal Account.

Is that the expected behaviour?
Will that work the same when moving to Production and therefore NO inside the sandbox??

Thanks in advanced,
Filippo
11 years ago
clucernoni wrote:
..... you won't get the desired result unless you also remove the address_override=1 from the existing paypal standard plugin. Do you know if this will negatively effect anything else? I get the desired result this way (billing address is prepopulated, and the next screen shows no shipping address).


OK, I'm not a programmer and the thought of editing plugin sounds like something that is above my pay grade ... is this something simple that can be done in a text editor?  Or does it require some programming tools and compilers?

I really need this fixed ASAP as I am loosing sales.  My customers get sent to PayPal and get the address error and then I never hear from them again.  

Will this plugin be updated someday with address address override settings that are editable in the admin area?

Thanks.
10 years ago
I'm experiencing this problem too - how do I go about updating the address_override setting? Do I need to edit the source code?

Thanks.
8 years ago
I'm experiencing this now - were there any updates to this?
5 years ago
4 of my customers are experiencing the same issue.

I fill the shippinga and billing on site and i get asked for the address again on paypal site,
when the payment is complete the shipping address becomes the billing address. How can i fix this ???

Any step by step solution ?

Where can i change these override settings ?

Thanks,
Varun
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