We have put together this list of frequently asked questions on our forums. Please find them below:Q. Error Message: "We're sorry, an internal error occurred. Our supporting staff has been notified of this error and will address the issue shortly..."
A. To find out what went wrong you need to turn off the custom errors mode.
1. Open web.config file
2. Find out the following line <customErrors defaultRedirect="errorpage.htm" mode="RemoteOnly">
3. Replace it with <customErrors defaultRedirect="errorpage.htm" mode="Off">
Also, check Admin > System > Log for any errors.Q. Why does my home page take so long to load?
A. Large ASP.NET apps take a while to initially load into memory. Once loaded, the ASP app pool will unload your app if it goes idle (20 minutes by default). Check that the KeepAlive scheduled task is running (Admin > System > Scheduled Tasks) and consider using a 3rd party monitor like PingAlive.com to both monitor, and keep alive.Q. Users are logged out frequently
A. Adding a machine key to the web.config file should fix the problem of being logged out. You can generate the machine key or read more about it here
or hereQ. How do I upgrade to the latest version
A. Please see Upgrading nopCommerceQ. How to change texts strings in the store.
A. Go to admin area > configuration > languages > "view strings resources" [of your language], with the help of filters (funnel tools) you can find and edit the texts whose value you want to change.Q. Getting "A generic error occurred in GDI+" error.
A. Give write permissions to \Content\Images\ and \Content\Images\Thumbs\ directoriesQ. How to configure Multi-Vendor feature.
A. Check these links:http://www.nop-templates.com/whats-new-in-nopcommerce-30-part-1-multi-vendor-supporthttps://www.nopcommerce.com/boards/t/22403/multi-vendor-roadmap-lets-discuss-update-done.aspx?p=4#92622Q. How to configure Multi-Store feature.
A. Check these links:http://www.nop-templates.com/whats-new-in-nopcommerce-30-part-2-multi-store-supporthttps://www.nopcommerce.com/boards/t/21356/multi-store-roadmap-lets-discuss-update-done.aspx?p=3#89679http://www.nopaccelerate.com/setup-nopcommerce-multi-store-shared-hosting-environment/Q. How to install nopCommerce on a local machine?
A. Check this link:http://www.nop-templates.com/how-to-install-nopcommerce-on-a-local-machineQ: I accidentally deleted the admin user. How can I get back in as admin?
A: If you have access to the database (using a tool like SSMS, etc) then un-delete the user:
set Deleted = 0
where Id = 1
(Typically the Id for Admin is 1, but if not, then find Id, or use the Username - e.g
where Username = '[email protected]