Frequently asked questions

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Posted: December 01, 2013 at 1:54 AM Quote #110220
We have put together this list of frequently asked questions on our forums. Please find them below:


Q. Error Message: "We're sorry, an internal error occurred. Our supporting staff has been notified of this error and will address the issue shortly..."
A. To find out what went wrong you need to turn off the custom errors mode.
1. Open web.config file
2. Find out the following line <customErrors defaultRedirect="errorpage.htm" mode="RemoteOnly">
3. Replace it with <customErrors defaultRedirect="errorpage.htm" mode="Off">

Also, check Admin > System > Log for any errors.


Q. Why does my home page take so long to load?
A. Large ASP.NET apps take a while to initially load into memory.  Once loaded, the ASP app pool will unload your app if it goes idle (20 minutes by default).  Check that the KeepAlive scheduled task is running (Admin > System > Scheduled Tasks) and consider using a 3rd party monitor like PingAlive.com to both monitor, and keep alive.


Q. Users are logged out frequently
A. Adding a machine key to the web.config file should fix the problem of being logged out. You can generate the machine key or read more about it here or here


Q. How do I upgrade to the latest version
A. Please see Upgrading nopCommerce


Q. How to change texts strings in the store.
A. Go to admin area > configuration > languages > "view strings resources" [of your language], with the help of filters (funnel tools) you can find and edit the texts whose value you want to change.


Q. Getting "A generic error occurred in GDI+" error.
A. Give write permissions to \Content\Images\ and \Content\Images\Thumbs\ directories


Q. How to configure Multi-Vendor feature.
A. Check these links:
http://www.nop-templates.com/whats-new-in-nopcommerce-30-part-1-multi-vendor-support
https://www.nopcommerce.com/boards/t/22403/multi-vendor-roadmap-lets-discuss-update-done.aspx?p=4#92622


Q. How to configure Multi-Store feature.
A. Check these links:
http://www.nop-templates.com/whats-new-in-nopcommerce-30-part-2-multi-store-support
https://www.nopcommerce.com/boards/t/21356/multi-store-roadmap-lets-discuss-update-done.aspx?p=3#89679
http://www.nopaccelerate.com/setup-nopcommerce-multi-store-shared-hosting-environment/


Q. How to install nopCommerce on a local machine?
A. Check this link:
http://www.nop-templates.com/how-to-install-nopcommerce-on-a-local-machine

Q: I accidentally deleted the admin user.  How can I get back in as admin?
A: If you have access to the database  (using a tool like SSMS, etc) then un-delete the user:
  update Customer 
  set Deleted = 0
  where Id = 1

(Typically the Id for Admin is 1, but if not, then find Id, or use the Username - e.g
  where Username = '[email protected]'
)
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Regards,
Andrei Mazulnitsyn
Posted: December 01, 2013 at 1:56 AM Quote #110222
Other suggestions for this FAQ are welcome
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Join us at nopCommerce Days. Nov 16-17, New York. http://days17.nopcommerce.com/

Interested in the dedicated Premium support services provided by core developers? Please visit http://www.nopcommerce.com/supportservices.aspx

Regards,
Andrei Mazulnitsyn
Posted: December 04, 2013 at 11:02 AM Quote #110502
a.m. wrote:
Other suggestions for this FAQ are welcome

Q. Shared hosting or VPS?

Q. Tips for optimizing store performance performance.
A. http://www.nop-templates.com/performance-optimizations-in-nopcommerce-33

Q. How to change texts strings in the store.
A. In admin>configuration>languages>view strings resources [of your language], with the help of filters (funnel tools) you can find and edit the texts whose value you want to change.

Q. How to configure Multi-Vendor feature.
A. Check these links:
http://www.nop-templates.com/whats-new-in-nopcommerce-30-part-1-multi-vendor-support
https://www.nopcommerce.com/boards/postnew.aspx?topicid=22403&quotepostid=92622

Q. How to configure Multi-Store feature.
A. Check these links:
http://www.nop-templates.com/whats-new-in-nopcommerce-30-part-2-multi-store-support
https://www.nopcommerce.com/boards/t/21356/multi-store-roadmap-lets-discuss-update-done.aspx?p=3#89679
http://www.nopaccelerate.com/setup-nopcommerce-multi-store-shared-hosting-environment/

Q. The Nopcommerce platform.
A. Check this document


Andrei: Suggestion. FAQs and Useful Links should also be included in Nop Documentation page
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Regards

Eduardo

www.tecnofin.com
nopCommerce Solution Partner
-----------------------------------------------------------
Developer of e-Commerce sites since 1996
Mexico - Chile- Colombia - Costa Rica - Peru
Desarrollo de sitios de comercio electrónico
Posted: December 14, 2013 at 5:14 AM Quote #111632
a.m. wrote:
Other suggestions for this FAQ are welcome


We would like to contribute to the list of FAQs with a few videos answering one of the most frequently asked questions we have came upon. We hope that they will be useful to the nopCommerce community.

Q. How to install nopCommerce on a local machine?
http://www.nop-templates.com/how-to-install-nopcommerce-on-a-local-machine

Q. How to search and change resources in nopCommerce?
http://www.nop-templates.com/how-to-search-and-change-resources-in-nopcommerce

Q. How to search and change settings in nopCommerce?
http://www.nop-templates.com/how-to-search-and-change-settings-in-nopcommerce

Q. How to set the number of products per page?
http://www.nop-templates.com/how-to-set-the-number-of-products-shown-per-page-in-a-category

Best Regards,
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Posted: December 14, 2013 at 1:33 PM Quote #111652
Q: I accidentally deleted the admin user.  How can I get back in as admin?

A: If you have access to the database  (using a tool like SSMS, etc) then un-delete the user:

  update Customer
  set Deleted = 0
  where Id = 1

(Typically the Id for Admin is 1, but if not, then find Id, or use the Username - e.g
  where Username = '[email protected]'
)
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Posted: January 02, 2014 at 1:28 PM Quote #112964
Q: Why use nopCommerce?
A: https://www.nopcommerce.com/boards/t/27820/why-use-nopcommerce.aspx
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Regards

Eduardo

www.tecnofin.com
nopCommerce Solution Partner
-----------------------------------------------------------
Developer of e-Commerce sites since 1996
Mexico - Chile- Colombia - Costa Rica - Peru
Desarrollo de sitios de comercio electrónico
Posted: January 05, 2014 at 8:49 PM Quote #113179
Q: How do I stop logging "The controller for path ... was not found or does not implement IController?

A: Change to false...
Admin Site > Configuration > Settings > All Settings >>  commonsettings.log404errors
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Posted: January 19, 2014 at 8:03 PM Quote #114330
Q: What are the best practices to apply change sets?
A: https://www.nopcommerce.com/boards/t/11806/custom-dev-source-control-changesets-best-practices.aspx
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Regards

Eduardo

www.tecnofin.com
nopCommerce Solution Partner
-----------------------------------------------------------
Developer of e-Commerce sites since 1996
Mexico - Chile- Colombia - Costa Rica - Peru
Desarrollo de sitios de comercio electrónico
Posted: March 02, 2014 at 10:34 PM Quote #117497
Q. How can I re-assign an email address if I've deleted the customer?

A.  There is a setting that will Suffix a customer email with "-DELETED" when the record is deleted

All Settings - customersettings.suffixdeletedcustomers

Out of the box, the setting is FALSE.  If you deleted the customer prior to making the change to TRUE, then you need to manually suffix the email using a SQL tool (e.g. SSMS)
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Posted: March 10, 2014 at 2:02 PM Quote #118063
Q: How to create a new language set?
A: https://www.nopcommerce.com/boards/t/25984/how-to-create-a-new-language-pack-for-310-based-on-300.aspx
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Regards

Eduardo

www.tecnofin.com
nopCommerce Solution Partner
-----------------------------------------------------------
Developer of e-Commerce sites since 1996
Mexico - Chile- Colombia - Costa Rica - Peru
Desarrollo de sitios de comercio electrónico
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