UPS Rate calculation returning "Maximum number of packages exceeded"

We configured the UPS Shipping Rate Computation Method with our account, but when we try and estimate shipping from the shopping cart (with a single item), we get "UPS Error returned: UPS Rating Error, Error Code: 110003, Error Desc: Maximum number of packages exceeded (200)".

Any ideas on what could cause this error? We tried w/a single product in cart, and with follow info (weight in grams, dimensions in mm - also chose a product that the grams was less than 200, which we understand is also a limit, in case it was a unit conversion issue):
Weight  Height  Length  Width
136  87  64  64

In addition, we contacted UPS developer support and were asked to provide the XML being submitted (is there a way to get the UPS component to save it? Put into debug or verbose mode?), and also were told that the nopC default calculation URL (https://www.ups.com/ups.app/xml/Rate) was no longer supported, and that we should be using https://onlinetools.UPS.com/ups.app/xml/Rate (don't know if the API changed).

Any suggestions?

Thank you,
Gabriel

On UPS plugin config page, what is your 'Packing type:'?  (Try 'by volume')

On UPS plugin config page, check the box next to 'Tracing', to send XML to system log  (don't leave it that way permanently in production)

I've not heard about the URL change.  The API call includes the version, so it should not be affected by which URL it goes to.

Changed Packing Type to by volume (package volume set to 5184, default) and turned on tracing. The XML request has hundreds of packages, all identical (XML for one below). It doesn't even seem to be the item in the cart. This is on a multi-store running on nopC 3.7.

What would cause this?

Thanks

    <Package>
      <PackagingType>
        <Code>02</Code>
      </PackagingType>
      <Dimensions>
        <Length>1626</Length>
        <Width>1626</Width>
        <Height>2210</Height>
      </Dimensions>
      <PackageWeight>
        <Weight>149</Weight>
      </PackageWeight>
    </Package>

Hello,

I am also facing same issue, let can it resolve when we add packaging type to by volume, i have added sample xml let me where exactly I put by volume.

<Package>
<PackagingType>
<Code>02</Code>
</PackagingType>
</Package>

Issue:
I have added one product with 201 Quantity then we are getting Maximum number of package exceeded(200). If we put quantity for 200 then code is working.

Please let me know what is exactly issue.

Verify that your products do not have "Ship separately:" checked.

ShipSeparately was already set to 0 on the product

Setup a test site, reverted back to the basic theme, and removed all third party components. Still get the same behavior (100s of entries in the UPS rating request when there is only 1 item in the shopping cart).

If you add more than 1 item in the shopping cart (added 3 items, asked 5 of one - total of 7 units), the XML quickly grows unmanageable (12 MB in size, from 54K from a single item), it generates an exception page in nopC (rather than just an error under the shopping cart), and logs that Root element is missing (probably because the XML request is too large and it's having trouble parsing it). So it seems to be driven by the number of units (not by the number of items in the cart).

Moving some resources around to try and run it under the debugger, but it seems a bit strange that something so basic would generate this type of error.

Zootie - THANK YOU for including this in your posting!

we should be using https://onlinetools.UPS.com/ups.app/xml/Rate (don't know if the API changed).

You're welcome. Glad it was helpful.

Back to our original problem. As expected, the issue was rather basic (user error): we had the inverse conversion factor between grams and pounds. When it would convert grams to pounds, it would generate a myriad of packages.

Need Help! I'm getting same error when high quantity is placed using UPS. The details of my product are:
W: 52 lbs
L: 48 inch
W: 40 inch
H: 5 inch

UPS Settings:
Packing type: Pack by volume
Packing volume: 5184.

I tried placing only 50 in qty but got this error:
UPS Error returned: UPS Rating Error, Error Code: 110003,
Error Desc: Maximum number of packages exceeded (200)

When using Pack by volume, it is giving me a ridiculously high shipping estimate for just one or two items. More than the price of the product itself.