embryo wrote:I think what he was saying is that most times, it is necessary to refund only the cost of one of the items in the order...not the whole order total or shipping. So I think he means to ask for a method of refunding ONLY the cost of any of the items in the order...individual or multiple items.
Yes, thanks for clarifying Embryo. We have been busy and laser focused with the MobSocial plugin and hadn't had the chance to respond.
Andrei, we definitely need the ability to refund just a single item because sometimes it's out of stock and the customer just wants the rest of the items and money back for the OOS item.
embryo wrote:
I would also suggest that an option to easily refund the shipping cost for an order would be useful.
And while we are on the subject of refunds, my bookkeeper has asked for a way to be able to track refunds...order ID, date issued, total, etc. If the refund was for $50, for example, she also wants to know exactly how much of the refund was for the product, and how much of the refund was for the shipping. This is critical information when performing a "Cost of Goods Sold" report.
There is cost on the Admin Product screens. Isn't the Cost of Goods Sold always the same regardless of partially or fully refunding shipping or product? Also, would you be able to provide your bookkeeper/accountant with your bank statement and map transactions to COGS?
embryo wrote:
Currently, the refunding process only updates the existing order totals, and keeps no record of the refund activity.
I'd suggest a new table for RefundActivity which store all activity and can be queried.
Agree. This would definitely be required when multiple refunds have occurred for the order and the store owner needs to know which item had been refunded. As you suggested, it would be nice to know if the refund was for shipping.