FEATURE ENCHANCEMENT: Editing Order Product Quantity trigger recalculation of Order Totals

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7 years ago
Use case: Customer states that they accidentally set the quantity to 2 but only intended on ordering 1 of product.

Expected: Order totals should recalculate to reflect the new quantity. Similarly, adjusting any price should trigger recalculation of the order, possibly prompt the admin user if any difference should be refunded (if new total less) or paid (if new total is greater).
7 years ago
Hi Bruce,

Thanks! But it's already implemented in 3.80. Order totals are updated based on new order item price.

But if you edit an order item, then its subtotal is not automatically updated. We have a separate work item for this task
7 years ago
breakskater wrote:
Use case: Customer states that they accidentally set the quantity to 2 but only intended on ordering 1 of product.

Expected: Order totals should recalculate to reflect the new quantity. Similarly, adjusting any price should trigger recalculation of the order, possibly prompt the admin user if any difference should be refunded (if new total less) or paid (if new total is greater).

In Manage Orders documentation it says:
On the Products tab a store owner can:

ºView the product information, including price, quantity, and total price

ºClick the Product name link to view a product detail page or the Download link to download a product if it is downloadable, alternatively, a user can upload a file to the downloadable product. In addition, when the Download activation type of a product is set to Manually, an administrator has the option to click Activate to enable downloading the product from the site or Deactivate to disable downloading the product from the site

ºEdit the product price, quantity, discount and total

ºDelete a product from the system

ºAdd Product. In the Add a New Product to the Order window find the required product, fill the required values and Add Product
7 years ago
a.m. wrote:
Hi Bruce,

Thanks! But it's already implemented in 3.80. Order totals are updated based on new order item price.

But if you edit an order item, then its subtotal is not automatically updated. We have a separate work item for this task


Hi Andrei:
In Release Notes for v3.80 there is no reference to this. The only reference I found is here

Furthermore IMHO  the documentation in order settings should be more clear about "Auto update order totals" like "To Auto update order totals to have the order totals automatically updated (currently in BETA testing) when orders are edited from the administration"
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