We're sorry, an internal error occurred

Hi,

we are running multiple nopcommerce sites at Arvixe business server and with one we have a problem, it is 3.9 version and it worked fine for the first month. For the past week we have had a problems and getting this message

"We're sorry, an internal error occurred.

Our supporting staff has been notified of this error and will address the issue shortly.

We apologize for the inconvenience.

Please try clicking your browsers 'back' button or try reloading the home page.

If you continue to receive this message, please try again in a little while.

Thank you for your patience."

Has anybody had such problems and how to proceed to solve this?
Thank you and we appreciate all the replies.

That's just the built-in error page...
Maybe the error is only on your public pages. Try to access your admin area:  http://yourdomain.com/admin

If you can get into admin area, click on System Menu...then choose Log
This will show you the full error...copy/paste that error on this post if you still need help with understanding the reason for the error.

This is a generic error. You need to give us to log to know the real issue. :)

See the first FAQ

Hi ssorano,

Have you contact your hosting provider? This is generic issue, please check the server logs.

Here is a log

Application started  
(0): error CS0006: Metadata file 'C:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\root\1b831693\4a8c7bde\Nop.Plugin.Widgets.GoogleAnalytics.dll' could not be found    

Does that help?

sssorano wrote:

Looks like the widget GoogleAnalytics has been removed? Could you redeploy the website? Check if the txtfile "InstalledPlugins.txt" has the same name as your plugin folder etc.

Try 'touching' your global.asax file (by adding a blank line to the end of it).  It will force ASP.NET to clear temp files and recompile.

Hi,

I am getting this error. Can you help?

Details from log:
System.Net.WebException: Could not find a part of the path 'C:\Windows\SysWOW64\inetsrv\www.medsamaan.com\keepalive\index'. ---> System.Net.WebException: Could not find a part of the path 'C:\Windows\SysWOW64\inetsrv\www.medsamaan.com\keepalive\index'. ---> System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Windows\SysWOW64\inetsrv\www.medsamaan.com\keepalive\index'. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy) at System.Net.FileWebStream..ctor(FileWebRequest request, String path, FileMode mode, FileAccess access, FileShare sharing, Int32 length, Boolean async) at System.Net.FileWebResponse..ctor(FileWebRequest request, Uri uri, FileAccess access, Boolean asyncHint) --- End of inner exception stack trace --- at System.Net.FileWebResponse..ctor(FileWebRequest request, Uri uri, FileAccess access, Boolean asyncHint) at System.Net.FileWebRequest.GetResponseCallback(Object state) --- End of inner exception stack trace --- at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request) at System.Net.WebClient.DownloadString(Uri address) at System.Net.WebClient.DownloadString(String address) at Nop.Services.Common.KeepAliveTask.Execute() at Nop.Services.Tasks.Task.Execute(Boolean throwException, Boolean dispose, Boolean ensureRunOnOneWebFarmInstance)

You can disable the "Keep Alive" scheduled task until you figure out the problem.
Check to be sure your URL is correct in the Stores configuration.