Gift Card applied at checkout but credit card charged full amount

Posted: January 09, 2019 at 5:50 PM Quote #217848
I'm on nopCommerce 4.00.  A customer just applied a $50 gift card to a $250 purchase.  Their order shows the Gift Card applied on it, but they were charged $250.

Anyone else experience this issue?
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Posted: January 10, 2019 at 1:37 AM Quote #217860
Did you do any customization to the code or are using any plugin that is related to Gift Cards etc.?

Best Regards,
Anshul
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Posted: January 10, 2019 at 3:49 PM Quote #217883
RoastedBytes wrote:
Did you do any customization to the code or are using any plugin that is related to Gift Cards etc.?

Best Regards,
Anshul


No customization to the code.  I do not have any plugins related to Gift Cards.

I just checked with a Discount Code and it is working correctly with a Discount Code.  Still not working correctly with a Gift Card.
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Posted: January 11, 2019 at 7:34 AM Quote #217907
That's odd.  Check:

Is the gift card activated?
What is your setting for "Activate gift cards after completing of an order"?
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Posted: January 11, 2019 at 12:57 PM Quote #217915
New York wrote:
That's odd.  Check:

Is the gift card activated?
What is your setting for "Activate gift cards after completing of an order"?


The Gift Card is Activated.

ordersettings.activategiftcardsaftercompletingorder is False
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Posted: January 11, 2019 at 5:53 PM Quote #217921
Which Payment Provider are you using?  
Also, look at the Order Notes to see the transaction.  See any amounts reported there?
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Posted: January 18, 2019 at 1:02 PM Quote #218143
New York wrote:
Which Payment Provider are you using?  
Also, look at the Order Notes to see the transaction.  See any amounts reported there?


It’s PayPal Payments Direct. Customer pays with a credit card.  There is nothing reported in the Order Notes for the transaction relating to PayPal.
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