Message not being sent after placing an order gets an error

Hi,

I need some assistance with an issue from our site that's been coming up. Basically some of our customers can't receive the email receipt when they try to place an order. Once they placed an order they received an error. But on our side we received the email receipt why is that?

What error? (PayPal?)

BryanPogenio wrote:


Please paste your error here may be i could help you.

Conform once create one fresh customer and place order with same product which customer is facing after go to log and catch those errors.

Thanks,
Smiten Kalathiya

Some of customer not receiving email receipt or all customer?

Can you post the error log that you find into "https://admin-demo.nopcommerce.com/admin/log/list" ?
so we can put a solution to resolve this error.

BryanPogenio wrote:

Hello Bryan,

Could you please share a detailed error so that we can check and let you know a solution.

Kind Regards,

nopAccelerate Team

Actually this is a numerous complaints from our customers saying that when they try to place an order, they said the site crashes but the order went in successfully, I can't seem to find it in the logs. The message template "OrderPlaced.StoreOwnerNotification" was queued successfully but the "OrderPaid.CustomerNotification" was not created.

BryanPogenio wrote:

"OrderPaid.CustomerNotification" by default is inactive, so probably it's the reason why your store didn't create it.

Hi sorry I forgot to tell you that we've activated this email on our end

BryanPogenio wrote:


Its difficult to find solution without testing site. can you please test this website in visual studio(debug mode) with live database so you can confirm that where is issue.