Shipping (UPS (United Parcel Service)). Error while getting UPS rates

Need some help with trouble-shooting this error

Shipping (UPS (United Parcel Service)). Error while getting UPS rates
One or more errors occurred. (An exception has been raised as a result of client data.
Hard error: All package dimensions are required and each must be greater than 0 for package 1.)

Product details

Weight  378.0000 lb(s)
Length  25.0000 inch(es)
Width  53.0000 inch(es)
Height  40.0000inch(es)
Free shipping  not checked
Ship separately  not checked

We have a client who just started getting this error, so UPS must have changed something. We'll be looking into shortly, so in meantime -   On the UPS configuration page, there is an option for Tracing.   Select it, test, and then check the System > Log to see the detailed message.  Post it here (but remove any userids, account #s, passwords)

(are you using any 3rd party shipping plugins? )

Yes, using shipping director ver 1.44, nopcommerce version 4.2

here is the detailed message from nopcommerce log after enabling tracing for UPS

Testing on localhost...

UPS rates. Request: <?xml version="1.0" encoding="utf-16"?>
<RateRequest1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
  <RateRequest>
    <Request xmlns="http://www.ups.com/XMLSchema/XOLTWS/Common/v1.0">
      <RequestOption>Shop</RequestOption>
    </Request>
    <PickupType xmlns="http://www.ups.com/XMLSchema/XOLTWS/Rate/v1.1">
      <Code>01</Code>
    </PickupType>
    <CustomerClassification xmlns="http://www.ups.com/XMLSchema/XOLTWS/Rate/v1.1">
      <Code>00</Code>
    </CustomerClassification>
    <Shipment xmlns="http://www.ups.com/XMLSchema/XOLTWS/Rate/v1.1">


      <Package>
        <PackagingType>
          <Code>02</Code>
        </PackagingType>
        <Dimensions>
          <UnitOfMeasurement>
            <Code>IN</Code>
          </UnitOfMeasurement>
          <Length>8.333333333333333333333333333</Length>
          <Width>17.666666666666666666666666667</Width>
          <Height>13.333333333333333333333333333</Height>
        </Dimensions>
        <PackageWeight>
          <UnitOfMeasurement>
            <Code>LBS</Code>
          </UnitOfMeasurement>
          <Weight>126</Weight>
        </PackageWeight>
      </Package>
      <Package>
        <PackagingType>
          <Code>02</Code>
        </PackagingType>
        <Dimensions>
          <UnitOfMeasurement>
            <Code>IN</Code>
          </UnitOfMeasurement>
          <Length>8.333333333333333333333333333</Length>
          <Width>17.666666666666666666666666667</Width>
          <Height>13.333333333333333333333333333</Height>
        </Dimensions>
        <PackageWeight>
          <UnitOfMeasurement>
            <Code>LBS</Code>
          </UnitOfMeasurement>
          <Weight>126</Weight>
        </PackageWeight>
      </Package>
      <Package>
        <PackagingType>
          <Code>02</Code>
        </PackagingType>
        <Dimensions>
          <UnitOfMeasurement>
            <Code>IN</Code>
          </UnitOfMeasurement>
          <Length>8.333333333333333333333333333</Length>
          <Width>17.666666666666666666666666667</Width>
          <Height>13.333333333333333333333333333</Height>
        </Dimensions>
        <PackageWeight>
          <UnitOfMeasurement>
            <Code>LBS</Code>
          </UnitOfMeasurement>
          <Weight>126</Weight>
        </PackageWeight>
      </Package>
      <ShipmentRatingOptions>
        <NegotiatedRatesIndicator />
        <UserLevelDiscountIndicator />
      </ShipmentRatingOptions>
    </Shipment>
  </RateRequest>
</RateRequest1>

New York wrote:

I just tested on a clean default install of nopcommerce 4.2 and still getting same error as mentioned above...

On the UPS plugin configuration page, what is your "Packing type"?  It should be set to "Pack by one item per package" when using Shipping Director's Packing.

When changing package type to "Pack by one item per package"

The following error appears

Error while getting UPS rates
One or more errors occurred. (An exception has been raised as a result of client data.
Hard error: The maximum per package weight for the selected service from the selected country or territory is 150.00 pounds.)

Tested on default install of nopcommerce 4.2

Then is seems that you should configure Shipping Director to not use UPS if Items.Any(Product.Weight > 150).

Contact us at support at noptools.com if you need help with SD configuration.

New York wrote:

Does anybody know if solved the problem?

@Jackluv
Would you be more specific about "the problem"?  If you are referring to a single item > 150 lbs, then that's just the way UPS is.  Normal UPS won't delver packages > 150 lbs.  You need to use some type of freight.

I added an alternative shipping method for larger items. I am still tweeking it. But it stopped the error.