Duplicate Order confirmations being sent to customers?

Posted: September 13, 2019 at 8:51 AM Quote #246292
Hi All,

I am on V3.4, and whenever a customer places an order, they are getting 2 copies of the Order Confirmation, and they are exactly the same. Why would this be happening?

TIA!

Jon
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Posted: September 13, 2019 at 10:08 AM Quote #246296
Have you customised your solution?
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Thanks
Jaber Kibria

nopStation: nopCommerce Gold Solution Partner
Website: https://nop-station.com
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Posted: September 13, 2019 at 10:14 AM Quote #246297
No
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Posted: September 14, 2019 at 6:52 PM Quote #246373
Are they exactly the same?  Check which Message Templates you have active:

OrderCompleted.CustomerNotification       %Store.Name%. Your order completed

OrderPaid.CustomerNotification            %Store.Name%. Order #%Order.OrderNumber% paid

OrderPlaced.CustomerNotification          Order receipt from %Store.Name%.
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Posted: September 16, 2019 at 4:48 AM Quote #246423
Checked the templates and the templates themselves are different but the notifications are going out twice.
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Posted: September 16, 2019 at 9:17 AM Quote #246443
Check your Message Queue - put in some Start/End date  (e.g. yesterday) and then un-select "Load not sent emails only".
Do you see multiple/duplicate messages queued/sent?
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