Completing order without shipping.

Hi.
I am wondering why I need to add a shipment to an order that was picked up at the store?

Someone orders a product and completes the payment. Then I mark the order as payed. The customer picks up the order and I want to mark it as complete. But I have to add a shipment and mark the shipment as delivered before I can mark the order as complete. Is this just the way it is supposed to work or am I missing something?

What is the Shipping Status on the order?  (If it's 'Shipping not required' then it should go to completed.  If it's 'Not yet shipped', then this could be something the team needs to deal with.)

New York wrote:

The shipping status is set to "Not yet shipped". The problem might be on my side though. I am not sure what I need to do to make it "Shipping not required" when the customer picks "pickup at store".

Yes seems confusing when you select Pickup in Store and make the order
Then you still need to go to admin and add a shipment then set it as shipped

Thats sort of Ok as this is not point of sale mode - maybe it can be simplified to the one operation with a "picked up" button displayed if pickup in store option was selected

Also if it is not paid before you add the shipment and deliver the order then you need to manually set the status to completed as well

So if I have a product with shipping enabled then I always have to add shipping to the order in order to complete it? Even though the customer selects to pick it up in the store.
That sounds weird. If it is like that then it sounds like there is something missing from NopCommerce to enable it to behave in the way I want it to which is that if you select to pick it up in the store then you do not need to add shipping to it. You simply press the "order payed" button and then you should be able to press some "order processed" button to complete the order.

I thinking adding a shipment is ok - Someone comes into the store and picks something up, maybe the shop assistant is there and gives someone something, you do probably want to record that and maybe make a note of any comments.

But then I think it should automatically set it to shipped and delivered after that because that's already happened.

Regards payment, logically the order should be Marked as Paid first before you give it to the customer so the system will set the Order to Complete automatically after the above shipment is added.

Yidna wrote:

I beg to differ. If I do not need to ship the item then the process should be like this:
1. Customer creates an order and selects to pick it up in the store. Order status = Pending.
2. Customer pays for the order in any way he/she sees fit. Order status = Processing.
3. Customer comes to pick up the order and the store owner presses the complete order. Order status = Complete.

Where in an order which is shipped would be like this:
1. Customer creates an order and selects to get it sent. Order status = Pending.
2. Customer pays for the order in any way he/she sees fit. Order status = Processing.
3. Store owner sends the order with the delivery method selected. Order status = Shipped.
4. Customer receives the order and somehow the store owner is notified. Order status = Delivered.
5. Store owner presses the complete order button. Order status = Complete.

Now I have to put in a dummy delivery which the customer will receive a notification about and is just, frankly, a broken procedure.

I agree that when pickup in store it should allow admin completion of order.
It was suggested here
https://www.nopcommerce.com/boards/t/33485/marking-order-as-complete.aspx#136644

However, not all old issues were migrated when they moved to github.
This seems related, but they closed it as "won't do", so you may need to create a new issue
https://github.com/nopSolutions/nopCommerce/issues/3593

New York wrote:

Oh wow. It is by design like this. Fair enough. I hope they will add this in a future version. For now I will just add a delivery, I guess. Until I get tired enough from it and decide to fix it myself.