UPS Shipping Calc: The requested service is unavailable between the selected locations

NopCom v 3.5

Getting this error when trying to calc a rate using UPS between Arvada, CO, US and Rome, Italy. Any ideas as to why?

Thanks in Advance,
Chad

System.Exception: Packing Type: PackByDimensions Package: LxHxW=7x7x7; Weight=7; Insured=0 USD. Request: <?xml version='1.0'?><AccessRequest xml:lang='en-US'><AccessLicenseNumber>licnbr</AccessLicenseNumber><UserId>myuid</UserId><Password>mypwd</Password></AccessRequest><?xml version='1.0'?><RatingServiceSelectionRequest xml:lang='en-US'><Request><TransactionReference><CustomerContext>Bare Bones Rate Request</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><RequestAction>Rate</RequestAction><RequestOption>Shop</RequestOption></Request><PickupType><Code>06</Code></PickupType><CustomerClassification><Code>04</Code></CustomerClassification><Shipment><Shipper><Address><PostalCode>80005</PostalCode><CountryCode>US</CountryCode></Address></Shipper><ShipTo><Address><ResidentialAddressIndicator/><PostalCode>RM</PostalCode><CountryCode>IT</CountryCode></Address></ShipTo><ShipFrom><Address><PostalCode>80005</PostalCode><CountryCode>US</CountryCode></Address></ShipFrom><Service><Code>03</Code></Service><Package><PackagingType><Code>02</Code></PackagingType><Dimensions><Length>7</Length><Width>7</Width><Height>7</Height></Dimensions><PackageWeight><Weight>7</Weight></PackageWeight></Package></Shipment></RatingServiceSelectionRequest> Response: <?xml version="1.0"?> <RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Bare Bones Rate Request</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>111210</ErrorCode><ErrorDescription>The requested service is unavailable between the selected locations.</ErrorDescription></Error></Response></RatingServiceSelectionResponse>

A postal code of just "RM" may not be enough.  Try including the 5 digit suffix

That worked! Thank you!

New York wrote:

Hi,
I'm using nop version 4.0

I am getting this error message "UPS Service is currently unavailable, try again later. 'Element' is an invalid XmlNodeType. Line 2, position 1256."

{<?xml version='1.0'?><AccessRequest xml:lang='en-US'><AccessLicenseNumber>2D379995A726A228</AccessLicenseNumber><UserId>XXXX</UserId><Password>XXXX</Password></AccessRequest><?xml version='1.0'?><RatingServiceSelectionRequest xml:lang='en-US'><Request><TransactionReference><CustomerContext>Bare Bones Rate Request</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><RequestOption>Shop</RequestOption></Request><PickupType><Code>06</Code></PickupType><CustomerClassification><Code>04</Code></CustomerClassification><Shipment><Shipper><ShipperNumber>7AA860</ShipperNumber><Address><PostalCode>M4A 2S4</PostalCode><CountryCode>CA</CountryCode></Address></Shipper><ShipTo><Address><ResidentialAddressIndicator/><PostalCode>92614</PostalCode><CountryCode>US</CountryCode><StateProvinceCode>CA</StateProvinceCode></Address></ShipTo><ShipFrom><Address><PostalCode>M4A 2S4</PostalCode><CountryCode>CA</CountryCode><StateProvinceCode>ON</StateProvinceCode></Address></ShipFrom><Service><Code>03</Code></Service><RateInformation><NegotiatedRatesIndicator/></RateInformation><Package><PackagingType><Code>21</Code></PackagingType><Dimensions><Length>1</Length><Width>1</Width><Height>1</Height></Dimensions><PackageWeight><Weight>1</Weight></PackageWeight></Package></Shipment></RatingServiceSelectionRequest>}

RE:  error message "UPS Service is currently unavailable, try again later"

Did you "try again later"?
Is this the first time you are using UPS plugin?  If so, then call or email UPS support and tell them to switch your account to a live account (production).


(P.S.  "Service is currently unavailable" is not the same as "service is unavailable between the selected locations";  please post a new topic when not related :)