Duplicate Order confirmations being sent to customers?

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4 years ago
Hi All,

I am on V3.4, and whenever a customer places an order, they are getting 2 copies of the Order Confirmation, and they are exactly the same. Why would this be happening?

TIA!

Jon
0
4 years ago
Have you customised your solution?
Thanks
Jaber Kibria
Solution Architect || Tech Lead || Brain Station - 23
Skype: live:jaber_270

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0
4 years ago
No
0
4 years ago
Are they exactly the same?  Check which Message Templates you have active:

OrderCompleted.CustomerNotification       %Store.Name%. Your order completed

OrderPaid.CustomerNotification            %Store.Name%. Order #%Order.OrderNumber% paid

OrderPlaced.CustomerNotification          Order receipt from %Store.Name%.
www.noptools.com
0
4 years ago
Checked the templates and the templates themselves are different but the notifications are going out twice.
0
4 years ago
Check your Message Queue - put in some Start/End date  (e.g. yesterday) and then un-select "Load not sent emails only".
Do you see multiple/duplicate messages queued/sent?
www.noptools.com
0
This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.