I have local pickup configured. When someone completes an order and the order is ready for pickup i need to change the order status and the customer should receive a email. How would i go a bout this? As for now I can't do anything with the order but manual change the status. So no mail. Anyone?
Or, if you are not a developer / don't want to customize the code, then you need to use some built-in flow...
You could set up a Shipment, and then modify the message template:
ShipmentSent.CustomerNotification
Message templates now have ability for 'conditions' (%if ... %endif), so you may be able to tailor the email based on actual shipment (assuming you even do that now) vs. pickup; but off-hand, I don't know what property to look for (assuming it's even available in the template).
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