Here is the case study demonstrating how an Intelligent Customer Feedback system can be plugged into existing eCommerce portals without the need to re-architect them. Serverless hosting is a cost-effective model to host such systems with ease. The intelligent bot and the analytics system can be built quite quickly with the use of Azure services.
The article is written by Abhishek Mishra, the speaker of the nopCommerce Days 2019 conference. It is an adapted version of his event’s speech.