Failed payments for recurring products

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11 years ago
If a customer's credit card is declined on the payment gateway side how does nop show this to the customer?

There is no Failed PaymentStatus for orders so do they just stay in Pending status forever?

How does the customer update his credit card information and re-submit the same order in this instance?

Example:
Customer John Smith has a recurring monthly product. His initial and second payment succeeded on the payment gateway however on the third payment the card was declined. How would nop alert the customer to this fact and how would the customer then be able to enter a new card and re-submit that particular order?
11 years ago
Currently it's not supported. But I've just created a work item for this task
7 years ago
Better late than never. We have implemented this feature. You can see changes in this commit.
7 years ago
can I apply this fix to a 3.8 store  ?

Chuck
7 years ago
Hi Chuck,

Sure, you can. Just apply the same changes in that commit to your 3.80 installation
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