I have notified Arvixe technical support about the issues that you are having. Please provide ticket# if you have any.
PD: Our ticket there #INU-121-46774
I have to concur.
we are also having email issues. It is not working. Then it begins to 'leak out' some emails .... they are about 5 hours behind.
Technical support, which used to be great, is now none existent. No phone answer and no trouble tickets get answered.
we seem to be having issues weekly, including a complete shut down of the site.
Arvixe is a nightmare since the end of September.
I have a ticket open since 01/10/2015 VTC-314-75003
It is a Business Plan and the email service sometimes stops working.
Two days ago it stopped for 16 hours.
Crossed fingers untill I move my sites to another hoster.
Arvixe support service in the past days has been LOUSY for nos saying NULL. Some examples of all the past (2 weeks) and still unresolved requests and issues:
- A request for a dedicated IP. Waiting for 2 weeks
- 2 SSL certificates. Waiting for 5 days
- An SQL problem since yesterday
. We dont get tickets for our requests by mail
. If you call you can be waiting for more than an hour and get no reply.
. On the chat the waiting list is over 80 people and more than an hour. Last week I was lucky to get someone on the chat and the only reply from the support guy was "I am going to report it to my supervisor" and did not waant to set a time/date when the issue was going to be resolved.
As a result we have taken the determination to move our hosting there (12 VPS) to another provider. Any suggestions or recommendations will be very WELCOME