I understand your frustration and really sorry of it caused some issues to you. We would definitely do something with our "partnership" with Arvixe. But we have a contract till June 2016. So this company will be listed until that moment. We will act only after June.
Maybe you can use your existing contract as a sledge hammer, and pound some sense into them?
...and it's back to 'Name Resolution Failed' on the sub domain...
I moved everything yesterday to SmarterASP,NET
I was actually shocked at how much faster my website is running now...
One minor issue that I will post separately.
Which plan are you using with SmarterASP.net?