Read the case study demonstrating how an Intelligent Customer Feedback system can be plugged into existing eCommerce portals without the need to re-architect them.
Serverless hosting is a cost-effective model to host such systems with ease. The intelligent bot and the analytics system can be built quite quickly with the use of Azure services.
Azure Serverless Reference Architecture for eCommerce Intelligent Customer Feedback process is the adapted speech of Abhishek Mishra at nopCommerce Days 2019