NOP 4.40.3 Google Analytics - wrong conversions value?

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2 years ago
Hi, we upgrade nop 1-or2 weeks ago to 4.40.3.

I was thinking all is fine, but today when i start checking stats in Google Analytics i seen "converstion summary value is (example):  
-3589 $

We only installed GA plugin... set our ID.  Enabled all settings.

Our CODE (we don't change anything) IS:
<!-- Global site tag (gtag.js) - Google Analytics -->
                <script async src='https://www.googletagmanager.com/gtag/js?id={GOOGLEID}'></script>
                <script>
                  window.dataLayer = window.dataLayer || [];
                  function gtag(){dataLayer.push(arguments);}
                  gtag('js', new Date());

                  gtag('config', '{GOOGLEID}');
                  {CUSTOMER_TRACKING}
                  {ECOMMERCE_TRACKING}
                </script>

Maybe you have idea what is wrong? maybe it's bug?

<!-- Global site tag (gtag.js) - Google Analytics --> - is this a same what Google Tag Manager (we use it?).

I'm not sure how to reproduce it. We just install plugin out of the box.

We use Foxnet Tracking Code Manager. But have there different ID.
2 years ago
Maybe it's important. Wrong value is fro direct / none source.
2 years ago
Or maybe when we cancel order you send to GA information about it? and reduce conversion?

I just made test order and GA receive it correct, but value is with "-" and show -1000 % and and (-2514 %) :/
2 years ago
And it's strange... because problem is only with "direct traffic".

In other sources all values are correct "+"XXX $...
In direct for some reason it's show "-" XXX $ :/

Maybe someone have similar problem? any idea how to fix it?
2 years ago
And one more...
1. place order
2. Cancel order.
3. Change status to processing
4. Cancel order again.

This should be 1 order... but in GA it's show:
2 x direct source with - 100$
1 x trello refferal (don't know why)  +100$

Any idea?
2 years ago
So, could you please provide a complete and clear list of steps to reproduce the error, from plugin configuration to the entire order processing flow?
Also, pay attention to this hint, when you manually change the order status, it applies to how plugins (and Google Analytics as well) work too.
2 years ago
Hi in our sitaution. Steps like below.

1. Instal Nop 4.4
2. Install Google Analytics plugin (add your GA ID in settings)
3. Open www.yourstore.com
4. Make order with cart value 1000 or greater $ to see where it is included.
5. Check your google analytics statistic (only today results).
6. In our case direct source  conversion value is "negative". -1000.
2 years ago
We'll check it out, here's a work item. If you'll have more information on the problem, please share.
2 years ago
It looks like someone has a problem with mathematics :D
2 years ago
We solved it, by using alternative from Foxnet and old tracking code: Google Universal Analytics... maybe something wrong is with gtag code?

About reported problem. We have same situation in 4.1 (all conversion was from direct source...)...
This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.