Cannot add Address in Billing Address part during checkout

Hi All,
I encountered a problem that is when my customer try to checkout and add new billing address during the checkout page, the address cannot be added.
Following error came up (cannot see error message at the back-end, these are the lines that I saw from the public store):
{update_section: {name: "billing",…}, wrong_billing_address: true}
update_section: {name: "billing",…}
wrong_billing_address: true

I tried several times myself, and used the correct address, it still did not work. I wonder if anyone faced the same issue and how do you solve it?
BTW, adding shipping address during checkout page is okay, only the billing address did not work.

Thank you!

1. which nopCommerce version are you using?
2. any custom development at checkout page?

Hi, Thank you for replying!
1. It is 4.40
2. I add a checkout attribute now, but this happens before I add the attribute

rk.menon wrote:

Hi Menon,
Thank you for replying!
1. It is 4.40
2. I add a checkout attribute now, but this happens before I add the attribute

Please check from nopCommerce demo
https://frontend.nopcommerce.com/
If face same error, check your billing address again is it correct or not

rk.menon wrote:

Hi~
The address works in the demo page...but not in my domain.
Thank you!

ziyilai wrote:

Would you post a screen capture of above 'errors'?
Are you using a 3rd party (custom) Theme?
Are you using One-page-checkout?  If so, try switching to regular checkout to see if you can add address there.

New York wrote:

Hi,
I just tried, it works in regular checkout-but regular checkout did not allow me to use pick up at store function---this there anyway to make pick up at store available in the regular check out page? (I checked "enable pick up at store" already)
Thank you!

ziyilai wrote:

Untick "Ship to the same address" in the checkout

New York wrote:

Hi,
There's no error page or error message, just nothing happens after I filled in address and click continue.
I just tried, it works in regular checkout-but regular checkout did not allow me to use pick up at store function---this there anyway to make pick up at store available in the regular check out page? (I checked "enable pick up at store" already)
Thank you!