Statement from their site when entering live chat support:
Live Chat Maintenance
Your hosting account was under attack and hackers have encrypted all your data. We are now working with security experts to try to decrypt your data and also to make sure this would never happen again. Please stay tune for more info. Please know that we are getting thousands of messages in our email and live chat and we don't have enough staffs to reply them all. We will continue to put out notices on our Facebook page and http://status.smarterasp.net/ page, Please check back soon.
Check their facebook page: