Fresh Meal Plan: Salesforce Integration with nopCommerce for superior customer service.

Fresh Meal Plan: Salesforce Integration with nopCommerce for superior customer service.
Estadísticas #1
Annual revenues of $20 million via mobile app and nopCommerce website
Estadísticas #2
Reduced customer attrition by over 40%
Estadísticas #3
Operational Efficiencies and Cost Savings of 20%

Challenge

Fresh Meal Plan, a Blue Apron subscription competitor that delivers meals to your door, had been growing due to a recent digital web and snail mail marketing campaign. However, the website was disconnected from the sales team in that all leads, inquiries, and orders were simply being stored in a database connected to the website. The sales team had to log in to the website administration daily to see if any orders had been placed, or if any leads or inquiries had to be tended to. There was a disconnect between their orders and Salesforce.com. Thus when a Representative was talking to a Customer they would not have the customer information, their order information in front of them to talk about their case.

Solution

Sigma Solve implemented and consolidated Fresh Meal Plan’s multiple eCommerce sites, upgraded the nopCommerce platform, created a mobile app, and integrated their Salesforce.com with nopCommerce.

Design & UX

Sigma Solve created a brand new customized theme to meet the client’s goals and was built with an optimal structure flow and user experience to easily place orders for weekly meals. A customized menu was developed for the admin to manage and post a new menu every week for every plan to provide users with a FRESH variety of meals to choose from.

Design & UX

Meal Plans and Cuisines

For creating different meal plans were used nopCommerce products with different attributes setup and categories for different cuisines.

Subscription

Customers can select the number of meals (6, 10, 14) per week. Based on the selected number of meals, they can then choose the day and time they wish to receive the meals. Default meal plans are added by admin for customers to select as per the day.

The default nopCommerce subscription features were used to get a subscription based on need and configured as per solution. For creation of orders based on the subscription plan, was customized the orders module by having predefined shipping dates for the order line items based on the selection made by the user.

A La Carte

Customers can view and select the individual meals from any plans after selecting the item boxes.

A La Carte

Customized Meal Feature

To make the process easier was provided an option on the homepage to “customize selections”. This feature allows each customer to view the list of meal plans with details and customize it as per their convenience.

Customized Meal Feature

Customized Meal Feature

Customized Integrations with nopCommerce for creating a complete ecosystem

Integration with various tools using nopCommerce is really easy as nopCommerce is an open-source framework that can be customized without facing any limitations.

nopCommerce integration with Salesforce

There was a disconnect between the orders system and what the customer representative would see in salesforce.com Sigma Solve integrated orders and customers in salesforce.com thus allowing the Representative to talk to the customer about their sale, return, order changes or billing information and quickly address their issue.

nopCommerce integration with Hotjar and Klaviyo

Tools such as Klaviyo and Hotjar were utilized to target and offer customers’ products to improve offerings.

Hotjar.com helped to provide a heatmap of the visitors on the site and see patterns where they would bounce out of the site. Now it is better to manage the customers’ expectations by making site changes to incorporate their needs.

Klaviyo helped with the customer journey right from the start to the current thus helping with increasing conversion rates reducing cancellations and churns

Result

Through the implementation of Sigma Solve’s solution that incorporated cutting-edge technologies such as machine learning, customer churn as well as order cancellations significantly decreased. Increases in revenues were observed on the mobile app and the customized website. Market automation and workflows were developed to increase the overall sales and customer experience.



Sigma Solve, Inc is a leading custom web & mobile application development company based in Florida. As a nopCommerce expert, its differentiator is low cost of development (less than half of most development companies) and excellent customer service to ensure client satisfaction and success in the marketplace.