LiveChat - live chat plugin

LiveChat - live chat plugin
4.3 3
LiveChat is a live chat application for customer support and online sales; designed to help businesses manage communication and interactions with customers.
2021-02-21T03:48:36.9825900Z
Free
Get extension You will be re-directed to the developer's website to download this plugin
Supported versions: 3.90 , 4.00 , 4.10 , 4.20
Created: June 12,2018
Last updated: January 14,2020
Description

What is LiveChat

LiveChat is a nopCommerce-specific chat tool for customer support and online sales; designed to provide quick answers and a personalized experience to shoppers.

The way it works is simple: a typical LiveChat window sits on the bottom right side of your website, on-site visitors can choose to chat with you, or you can you can proactively engage them with chat invitations. For you, it means more satisfied customers, more resolved problems, and more sold products.

Description

With live chat for nopCommerce by LiveChat, you can add a live chat widget to your website, customize its look and feel, position on the page and welcome message for customers.

As it relates to online sales, LiveChat targets those more likely to need assistance and sends them a personalized chat invitation; you can specify trigger conditions by which automated messages appear, such as the number of pages visited, the number of seconds spent on the website. Plus, you can reach out to people who have added something to their cart but can’t seem to proceed to checkout. It also gives you the ability to see shopper's cart contents in real time to identify most valuable customers and provide a better-tailored experience.

nopCommerce live chat makes customer service more efficient by letting you hold multiple chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the live chat window.

See in real-time how many visitors are on your site, and quickly access customer’s browsing and chat history. Manage offline messages, internal tasks or customer cases that couldn't be resolved in a single chat session using LiveChat’s integrated ticketing.

Capture contact info with pre- and post- chat surveys to provide personalized customer experience. Additionally, LiveChat integrates with popular third-party apps for merchants, including MailChimp, Zendesk, HubSpot CRM, Facebook Messenger, and more.

Installation and requirements

The LiveChat’s nopCommerce chat extension allows you to deploy live chat across all of your website’s pages, including checkout. It also provides you customers' cart details during a chat. Follow the guide to learn how to add LiveChat to your nopCommerce store and to track information about your visitors’ purchases.

The plugin is free, but you need a license of LiveChat to work with it. LiveChat comes with a 14-day trial, allowing you to enjoy the service with no obligation to buy. You can sign up for LiveChat here. Alternatively, you will be able to create the trial account during the process of extension installation.

Want to see how the chat works or as us a question about the service? Nothing simpler. Just start a conversation with us, on our website, here

Reviews
beefydog 1/26/2020 7:21 PM
Blocked by browsers
Apparently, LiveChat is using something that FireFox, Opera & Chrome browsers are all blocking. It only works in Internet Explorer. Looks nice, on IE, but other users are blocked by default (it would be silly to ask every user to make browser changes!).
Here's the error message in Chrome:
Content Security Policy: The page’s settings blocked the loading of a resource at https://mylivechat.com/chatinline.aspx?hccid=xxxxxxx&lang=en-US&fixchrome=yes (“script-src”).

If Firefox:

Refused to load the script 'https://mylivechat.com/chatinline.aspx?hccid=xxxxxxxx&lang=en-US&fixchrome=yes' because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-inline' 'unsafe-eval' data: blob:". Note that 'script-src-elem' was not explicitly set, so 'script-src' is used as a fallback.

May want to check this out or provide some way to combat this from within NopCommerce 4.2
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nclamb 9/13/2019 7:21 AM
Version 4.2
I agree ecellent plugin, does exactly as requested, but any news on version 4.2?
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A manager responded to this review
Thanks for leaving us a review, also we've updated the compatibility to the latest version of nopCommerce (4.2).
AmerSoft 7/17/2019 10:49 PM
Excellent
Excellent Plugin , but please upgrade to 4.2 ASAP..

Thank you.
Was this review helpful? Yes2 / No1
A manager responded to this review
Many thanks for taking the time to leave a review -- so you know, we've introduced the v.4.2 support.