LiveSupporti Live Chat

LiveSupporti Live Chat
4.4 7
Live Chat for your nopCommerce website
2021-01-29T09:48:55.5032791Z
Free
Get extension (2577 Downloads)
Supported versions: 3.90 , 4.00 , 4.10 , 4.20
Created: September 26,2015
Last updated: January 02,2020
Description

With LiveSupporti you can add live chat to your nopCommerce website and start real-time conversation with your visitors and turn them into customers. You can customize the text and the colors of your live chat widget, so it can fit your website. You can use our Free plan forever.

Features

  • Real-time visitors monitoring - you can see who is browsing your store and on which page they currently are in real-time.
  • Branding - you can customize the colors of your chat box, use your own company logo, upload pictures of your agents and add attention grabber.
  • Multilingual - your chat box can be displayed in any language you want. You just add your languages and the chat box detects automatically the language of your visitors.
  • Custom dimensions - you can set the height and the width of your chat box.
  • Automatic messages - you can show different messages on different pages which will be displayed after specified amount of time.
  • Offline messages - when you are not online your visitors can leave you a message and you can get email notification.
  • Groups - you can assign your agents to different groups, e.g. Sales, Support
  • Visitor information - you can view where your visitors came from, how long they are browsing your website, how long they are on specific page, their country, IP, operating system and device.
  • Chat history - you can view your past chats.
  • Notifications - you receive notifications on your desktop and mobile devices when someone sends you a message.
  • File transfers - your visitors can send you files and your agents can send files to your visitors.
  • Shortcuts - use them when you don't want to type same answer over and over.
  • Visitor transfer - one agent can transfer the chat to another agent.
  • Statistics - you can view the number of your chats and missed chats.
  • Filters - you can set up your chat box in way that it will be visible only for visitors from specific countries.

Demo


See how it works


How to install


View steps

Reviews
RobbyB 6/3/2019 11:29 AM
simple and clean
Love this plugin! Works very well on 4.1 and the paid version allows you to customize the chat box. Also, the Android and iOS apps allow you to reply to customer chats any time of day.
Been using it for several days now and ready to move to the paid version.
Was this review helpful? Yes1 / No0
esmhos 5/26/2018 7:05 PM
Very Good Chat plugin
it best ever live chat service i used.
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CarpeDiem 11/20/2017 9:47 AM
It was great app ... once
We cant load agent portal few days, live chat do not show online visitors. They do not answer on tickets and live chat, never answered on phone call. Because we cant chat with our clients we look like amateurs.
Was this review helpful? Yes0 / No0
A manager responded to this review
Dear CarpeDiem,

We have reviewed your complaint in details and we would first like to apologize for any inconvenience caused and to assure you that we strive to provide quick response and good service to all our customers. That is why we were so surprised to find out that you are dissatisfied with the way we have addressed all your concerns. Please note that we keep a full record of all the correspondence we have had with you and after a detailed review we can confirm that all your queries have been answered within maximum 24 hours. In addition, on several occasions, where you have shared your feedback about our service, we have come up with a quick resolution which we hope has been helpful. Please note that during the last few days we are having some technical issues with our external DDoS mitigation service provider CloudFlare. That has lead to some interruptions in our service but would like to assure you that we are working very hard on resolving all issues.

It is one of our highest priorities to provide good service to all our customers and that is why we would very much appreciate it if you could spear some of your time to further discuss any concerns that you may have. We hope that the above give some clarification on the issues and we are looking forward to your reply.
liuzhan1982 4/10/2017 8:17 AM
Great plugin
Thanks for sharing
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IAmThatStrange 1/10/2017 10:43 AM
Wonderful!
So easy to install and use!
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P.Warrak 1/4/2017 12:57 PM
Not Working with 3.80
Any feedback?
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vijaydeals 11/2/2016 8:09 AM
Excellent Plugin for all
this plugin is great for business and is really easy for all to use...
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