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Tickets System (helpdesk)

Picture of Tickets System (helpdesk)
Perfect way of customer support / ticket system. Efficient issue tracking. Multiple Departments.
- current rating is 3.33. Total reviews 3
Tickets System (helpdesk)
Supported Versions: 3.90 , 4.00 , 4.10 , 4.20
Created: 9 April 2014
Last updated: 1 October 2019
$199.00
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Description

Tickets System for nopCommerce

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Customer service is the most important part of each online store. You have to receive message from customers, answer them and solve their problem. It can be confusing and chaotic. As a solution coming our Contact form plugin. Perfect customer support / ticket system. Efficient tracking. Multiple Departments.

Features


Tickets System:

  • Easy to create and manage departments (Multiple departments supported)
  • Allow administrator set Staff
  • Allow customer/staff to set priority (Low / Normal / High)
  • Easy to add note (Staff member can view note details quickly on the ticket list)
  • Support multistore (from 3.60)
  • Support Multilanguage (from 3.60)

Allow customers to post tickets at front-end side by:

  • Contact Form
  • My Account - new option Ticket List/Add Ticket
  • Order
  • Product

Manage tickets from nopcommerce admin panel. Admin can:

  • specify the tickets priorities.
  • change the ticket department.
  • specify the ticket's staff.
  • specify the ticket's status. (available: Open/Processing/Close)
  • see the list of tickets posted by customers, and also can reply for the tickets posted by customers.
Easy customization
Easy installation
Improve functionality
Responsive plugins

Description


Customers will get email when staff reply for their ticket. Customers can also see the ticket details and replies posted by the staff at front-end My Account. Customers can add more comments in the earlier generated tickets. Has features "Build your own contact form" - extension Plugin Contact Form Ability to create own fields to contact form Allow to create multiple forms with automatic response, set in widget zone Allow to build own form template (localized in Plugins\Widgets.Tickets\Views\Public\TemplateForm folder)

Reviews
Ticketing demo we needed.
[email protected]
6/20/2018 8:32 AM
Ticketing demo link
Was this review helpful? Yes  No (0 / 1)
A vendor responded to this review
Hi,

There is no online demo, but trial version is available at our store. Anyway, giving us 2 stars just to get this information, without any other contact, is really very bad practice. Don`t you think?

Regards,
Tomasz
Correction to a bug
davidniki02
6/30/2016 9:35 AM
This is a great plugin, with a small bug.
In the productFormWindow.chtml page, there is a shortage; there needs to be a hidden input field for productId. Without this, the prodcutId will not be saved in the Ticket_Header Table.
So, you must add @Html.HiddenFor(model => model.ProductId) in productFormWindow.chtml
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Demo
Charlene0621
10/23/2014 12:36 AM
Hello,
Is there any demo of Tickets System plugin?
Was this review helpful? Yes  No (1 / 0)