SmarterTrack Helpdesk Connector (foxnetsoft.com)

Integrates nopCommerce directly with SmarterTrack Helpdesk. Auto-registers your customers into SmarterTrack, allowing single-sign-on. Displays Live Chat widget in your nopCommerce store, and lists 'In Progress' administrative tasks in admin's customer edit screen.
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SmarterTrack Helpdesk Connector (foxnetsoft.com)
Supported Versions: 4.00 , 4.10
Created: 6 April 2018
Last updated: 17 February 2019
$50.00
Get extension You will be re-directed to the developer's website to download this plugin
Description

SmarterTrack Helpdesk Connector

Integrate nopCommerce with SmarterTrack Helpdesk (FOXNETSOFT.COM)

Description

About SmarterTrack Helpdesk

The only help desk software you'll ever need.
SmarterTrack is an online help desk that allows you to improve customer service while better utilizing employees and lowering your overall support costs. Deliver unparalleled customer care using an email ticketing system, live chat and VoIP integration. Plus, SmarterTrack has a self service portal that includes a complete knowledge base and an online community for user-to-user interaction.

SmarterTrack does offer a free edition which uses the enterprise features but is limited to only one agent. SmarterTrack also offers 30 day trial keys, where a customer can use a fully licensed installation of SmarterTrack. This can be for either the professional or enterprise edition and for any number of agents what we offer licenses for (anywhere from 2 agents to hundreds).

https://www.smartertools.com/smartertrack/online-help-desk

This plugin integrates your nopCommerce store directly with SmarterTrack Helpdesk for a seamless, feature-packed customer support ticket system/live chat solution.

What can plugin do?
1. You can select the mode for creating new customers in SmarterTrack Helpdesk (after registration, after paid order, manually)
2. Live Chat widget can be located in any predefined widgetzone in your store.
3. nop Admins will have a list of "SmarterTrack Tasks" in their own nop admin customer edit screen
4. Each customer in admin mode has a new tab with direct link to view any support tickets, chat history, call logs and details about that customer in their associated SmarterTrack Helpdesk account.
5. Plugin allows "Single-Sign-On" so that logged-in nopCommerce customers do not need to also login for support.
6. SmarterTrack On-Premise solution is "Free for 1 agent" and installs as a separate website which will connect to your nopCommerce store by using this plugin.

Features

  • Live Chat widget
  • Creating customers in SmarterTrack Helpdesk
  • Support "SmarterTrack Tasks"
  • Direct access to customer's profile from nopcommerce

Specification

Supported nopCommerce 4.10, 4.00

Fully localizable using extermal XML files

Multi-store support

Free Trial (Only 50 customers will be registered)

1 year free support and upgrades since purchase date

Performance optimization

Easy setup and customization

Fast support

About US

We did more than 80 plugins for nopcommerce during last three years. Check out portfolio.

 

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