I need help, never feel so helpless, my whole Database data has been deleted by the Arvixe hosting. I don't notice until two weeks ago, one of my customer told me that he is unable to access my website few days already.
As I know, Arvixe hosting has scheduled for database daily back up, but it only keeps for a month. I don't know when my database data has been cleaned up, but I believe that it's near to a month already, so this few day is very important for me, if it's exceed one month period, I will forever lose my data. The data is the everything for my business, I have spent 7 years for my business, the business will be gone if I lost the data. I tried to contact the support, but all those junior support just keep asking me to wait. I can't even sleep this few day, so stressful to keep waiting. I don't understand how can they taking so long to copy the back up DB and restore it, it should only take few minutes.
Does anyone has arvixe management contact? Can you please help me to contact them? You can save my life.
My Arvixe ticket no : ZGG-502-93021