Alex A2 wrote:On behalf of everyone at A2 allow me to extend our sincerest apologies for the outage you and your client has experienced. We hate to see a website go offline (after all, we’re in business to keep your sites online) and we all feel your frustration when we fail to deliver on that.
Part of our Windows platform was the victim of a malware attack which led us to shut down our entire Windows fleet in order to be absolutely sure we kept it from spreading further. Given the sheer amount of data needing to be checked and affected servers restored from backup, this has proven a lengthy process though we will not rest until this has been completed.
At the moment, our focus is very much on restoring every service. Following this a thorough investigation will be performed and a more detailed report will be released once our investigation is complete.
I welcome you and anyone here to reach out to me directly if you have any concerns, questions or even if you just want to vent your frustrations – I am all ears -
[email protected]A2 should admit they have lost databases.
After 2 weeks they have not restored the service.
- Their chat is now a bot.
- They do not respond to tickets.
- The status page has not been updated for 5 days. A disgrace.
- They do not come clean with the status of databases.
- Some of us have not lost 2 months data, but all data as there are no backups available.
I cannot see how A2 will survive this mess. Honesty and integrity would be full disclosure of the status of data. It seems they have not got backups of all databases.
Today, I saw A2 has been removed from nopCommerce partners.
https://a2status.com/incident/1091
This then redirects to
https://a2status.com/incident/1094
No update since 1st May.
Then states go to https://www.a2hosting.com/blog/windows-service-update/
Which is useless.
A2 cannot survive as it has not come clean. It will lose customers.
It is a shame, as it was good before this.