I assume it is published and you are not running multistores with it limited to one store ? What theme are you using - maybe the theme does not display it ?
Walter, when you resolve the issue with the developers I would appreciate if you give us a small recap as to how it was resolved and what theme you were using. Thanks!
Yes, the problem is solved. While going through the source code I noticed that in the theme the display of the "welcome text" was off-marked. The theme is "Nobel" by "nopAccelerate".