I have a product that where shipping is not required and it not a download - it is a support renewal, so nothing to send. The payment is setup to auth and capture, so the payment is paid.
I go into my sales and see the order, it shows paid, no shipping required but is in a pending state.
How do I get this order to move to complete and future order to automatically complete. I do not seem to have this problem on items that are download delivery.
I saw that discussion, but for my stuck orders how do I get them out of Pending status? Since shipping is "shipping not required" there is no way for me to ship the order, deliver or set the tracking #.
I saw that discussion, but for my stuck orders how do I get them out of Pending status? Since shipping is "shipping not required" there is no way for me to ship the order, deliver or set the tracking #.
If your order doesn't require shipping, then it its payment status should be set to 'Paid' (for example, go to order details page page and click 'Mark as Paid' button)
1. Connect to your database and manually set payment status to 'Pending' (10). Look at [Nop_Order] table, 'PaymentStatusId' column. 2. Go to your order details page (admin area) and click 'Mark as Paid'