UPS Shipping Bug? Package exceeds the maximum length constraint of 108 inches.

Using Nopcommerce 3.90 with the UPS plugin. I have an item that is 120 inches long. When I order 1 of that item, UPS correctly returns an error "Shipping (UPS (United Parcel Service)). UPS Error returned: UPS Rating Error, Error Code: 111055, Error Desc: Package exceeds the maximum length constraint of 108 inches. Length is the longest side of a package."
and only allows me to choose "Pickup IN Store"


However, as soon as I add 2 of that same item and update my cart, UPS returns shipping options and Nopcommerce seems to cut my 120 inches in half to 60? Why is this? Here is my trace log.

System.Exception: Packing Type: PackByDimensions Package: LxHxW=60x6x6; Weight=20; Insured=0 USD. Package: LxHxW=60x6x6; Weight=20; Insured=0 USD. Request: <?xml version='1.0'?><AccessRequest xml:lang='en-US'><?xml version='1.0'?><RatingServiceSelectionRequest xml:lang='en-US'><Request><TransactionReference><CustomerContext>Bare Bones Rate Request</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><RequestOption>Shop</RequestOption></Request><PickupType><Code>01</Code></PickupType><CustomerClassification><Code>04</Code></CustomerClassification><Shipment><Shipper><Address><PostalCode>07430</PostalCode><CountryCode>US</CountryCode></Address></Shipper><ShipTo><Address><ResidentialAddressIndicator/><PostalCode>10021</PostalCode><CountryCode>US</CountryCode></Address></ShipTo><ShipFrom><Address><PostalCode>07430</PostalCode><CountryCode>US</CountryCode></Address></ShipFrom><Service><Code>03</Code></Service><Package><PackagingType><Code>02</Code></PackagingType><Dimensions><Length>60</Length><Width>6</Width><Height>6</Height></Dimensions><PackageWeight><Weight>20</Weight></PackageWeight></Package><Package><PackagingType><Code>02</Code></PackagingType><Dimensions><Length>60</Length><Width>6</Width><Height>6</Height></Dimensions><PackageWeight><Weight>20</Weight></PackageWeight></Package></Shipment></RatingServiceSelectionRequest> Response: <?xml version="1.0"?> <RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Bare Bones Rate Request</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><ResponseStatusCode>1</ResponseStatusCode><ResponseStatusDescription>Success</ResponseStatusDescription></Response><RatedShipment><Service><Code>03</Code></Service><RatedShipmentWarning>Additional Handling has automatically been set on Package 1.</RatedShipmentWarning><RatedShipmentWarning>Additional Handling has automatically been set on Package 2.</RatedShipmentWarning><RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>40.0</Weight></BillingWeight><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>28.04</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>21.70</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>49.74</MonetaryValue></TotalCharges><GuaranteedDaysToDelivery/><ScheduledDeliveryTime/><RatedPackage><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>14.02</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>10.85</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>24.87</MonetaryValue></TotalCharges><Weight>20.0</Weight><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>20.0</Weight></BillingWeight></RatedPackage><RatedPackage><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>14.02</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>10.85</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>24.87</MonetaryValue></TotalCharges><Weight>20.0</Weight><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>20.0</Weight></BillingWeight></RatedPackage></RatedShipment><RatedShipment><Service><Code>12</Code></Service><RatedShipmentWarning>Additional Handling has automatically been set on Package 1.</RatedShipmentWarning><RatedShipmentWarning>Additional Handling has automatically been set on Package 2.</RatedShipmentWarning><RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>40.0</Weight></BillingWeight><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>64.72</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>21.70</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>86.42</MonetaryValue></TotalCharges><GuaranteedDaysToDelivery>3</GuaranteedDaysToDelivery><ScheduledDeliveryTime/><RatedPackage><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>32.36</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>10.85</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>43.21</MonetaryValue></TotalCharges><Weight>20.0</Weight><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>20.0</Weight></BillingWeight></RatedPackage><RatedPackage><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>32.36</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>10.85</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>43.21</MonetaryValue></TotalCharges><Weight>20.0</Weight><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>20.0</Weight></BillingWeight></RatedPackage></RatedShipment><RatedShipment><Service><Code>02</Code></Service><RatedShipmentWarning>Additional Handling has automatically been set on Package 1.</RatedShipmentWarning><RatedShipmentWarning>Additional Handling has automatically been set on Package 2.</RatedShipmentWarning><RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>40.0</Weight></BillingWeight><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>84.84</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>21.70</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>106.54</MonetaryValue></TotalCharges><GuaranteedDaysToDelivery>2</GuaranteedDaysToDelivery><ScheduledDeliveryTime/><RatedPackage><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>42.42</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>10.85</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>53.27</MonetaryValue></TotalCharges><Weight>20.0</Weight><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>20.0</Weight></BillingWeight></RatedPackage><RatedPackage><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>42.42</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>10.85</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>53.27</MonetaryValue></TotalCharges><Weight>20.0</Weight><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>20.0</Weight></BillingWeight></RatedPackage></RatedShipment><RatedShipment><Service><Code>13</Code></Service><RatedShipmentWarning>Additional Handling has automatically been set on Package 1.</RatedShipmentWarning><RatedShipmentWarning>Additional Handling has automatically been set on Package 2.</RatedShipmentWarning><RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>40.0</Weight></BillingWeight><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>124.60</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>21.70</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>146.30</MonetaryValue></TotalCharges><GuaranteedDaysToDelivery>1</GuaranteedDaysToDelivery><ScheduledDeliveryTime/><RatedPackage><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>62.30</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>10.85</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>73.15</MonetaryValue></TotalCharges><Weight>20.0</Weight><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>20.0</Weight></BillingWeight></RatedPackage><RatedPackage><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>62.30</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>10.85</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>73.15</MonetaryValue></TotalCharges><Weight>20.0</Weight><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>20.0</Weight></BillingWeight></RatedPackage></RatedShipment><RatedShipment><Service><Code>14</Code></Service><RatedShipmentWarning>Additional Handling has automatically been set on Package 1.</RatedShipmentWarning><RatedShipmentWarning>Additional Handling has automatically been set on Package 2.</RatedShipmentWarning><RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>40.0</Weight></BillingWeight><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>199.76</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>21.70</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>221.46</MonetaryValue></TotalCharges><GuaranteedDaysToDelivery>1</GuaranteedDaysToDelivery><ScheduledDeliveryTime>8:00 A.M.</ScheduledDeliveryTime><RatedPackage><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>99.88</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>10.85</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>110.73</MonetaryValue></TotalCharges><Weight>20.0</Weight><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>20.0</Weight></BillingWeight></RatedPackage><RatedPackage><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>99.88</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>10.85</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>110.73</MonetaryValue></TotalCharges><Weight>20.0</Weight><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>20.0</Weight></BillingWeight></RatedPackage></RatedShipment><RatedShipment><Service><Code>01</Code></Service><RatedShipmentWarning>Additional Handling has automatically been set on Package 1.</RatedShipmentWarning><RatedShipmentWarning>Additional Handling has automatically been set on Package 2.</RatedShipmentWarning><RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>40.0</Weight></BillingWeight><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>135.42</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>21.70</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>157.12</MonetaryValue></TotalCharges><GuaranteedDaysToDelivery>1</GuaranteedDaysToDelivery><ScheduledDeliveryTime>10:30 A.M.</ScheduledDeliveryTime><RatedPackage><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>67.71</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>10.85</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>78.56</MonetaryValue></TotalCharges><Weight>20.0</Weight><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>20.0</Weight></BillingWeight></RatedPackage><RatedPackage><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>67.71</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>10.85</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>78.56</MonetaryValue></TotalCharges><Weight>20.0</Weight><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>20.0</Weight></BillingWeight></RatedPackage></RatedShipment></RatingServiceSelectionResponse>

In the UPS configuration, try a different 'Packing type':

Pack by one item per package
Pack by volume

Thanks for the response, Pack by one item per package allows Nopcommerce to correctly bring up the pickup in store, this option works for 1 or multiple 120 inch long products (steel post). However, if I then add an item that should be shippable, I do not get any available shipping options. it only gives me the option to pickup in store.

Any idea why when UPS is set to "pack by dimension" that adding a qty of 2 for a product that is 120 inches long, caused 60 inches to be sent to ups rate web service?, which then allows this product to be shipped when in fact it cannot? Nopcommerce seems to cut the steel post in two.

I put 1 qty of 120 inch steel post and Estimate shipping, Nop sends 120x4x2 Weight=20, UPS returns the following "Package exceeds the maximum length constraint of 108 inches. Length is the longest side of a package"

I put 2 qty of 120 inch steel post and Estimate shipping Nopcommerce sends the following to UPS LxHxW=60x6x6; Weight=20 and I am now able to ship a product that UPS will then deny.

Any idea why this is happening, I would like to use pack by dimensions but alert the user that one product needs to be picked up at the store.

Thanks,

"pack by dimension" will divide products that way.  So will "pack by volume", but the by volume is a better algorithm (in my opinion).   You can read more about it here  (but don't use that plugin - it's only for 3.20)

To "alert the user", and also better "packing" (which can exclude those long items before sending a rate request to UPS), then look at Shipping Director.
http://www.noptools.com/blog/12/shipping-director-102-can-exclude-items-from-packing
http://www.noptools.com/blog/8/shipping-director-does-packing

The Packing record Exclude Expression would be  Product.Length > 108,  and the Option UPS Description Expression would be   Items.Any(Product.Length > 108)