Checkout step one goes back to the cart?

Hi all,

I'm running V4.40.4 and have three other stores using the exact same code. I am trying to test the new store (using the same software as the other three). I click Checkout in the cart and go to step one (one page checkout), and enter a new address. I click continue and it immediately goes back to the shopping cart. None of the other three stores (all running on the same AWS server, with the same server DB) do this.

Help! Why would this happen? It makes no sense.

TIA
Jon

This is probably related to SSL settings, ensure you set it correctly.

RomanovM wrote:

I had it as no SSL, found out that the cert was there, so turned it on. Now I am getting too many redirects and the site crashes. I already modified the appdata file, changing from false to true:

"UseHttpXForwardedProto": true,

That cured the issue last time. Now I'm stuck and can't even get into the site.

Too many redirects is generally caused by the store's SSL configuration issue or by the www redirection so please heck the store table in the database and make sure that URL has https and the sslEnabled is set to true
Also, check the seosettings.wwwrequirement setting at the setting table and make sure that it matches the IIS configuration

Sometimes, old cookies and cache can cause redirect issues. Try clearing your browser’s cookies and cache or open the site in a private/incognito window.

Are you are using a reverse proxy (like Cloudflare)?

It seems like something else is amiss that might be causing the issue.

I have been trying to install the NopCommerce Team UPS plugin and the system crashes with a 500.30 error. I looked at the plugins file and it seemed odd. For some reason the system is crashing when it gets to the PlugInNamesToInstall is filled then crashes the system. Here's the plugin.json file

{
  "InstalledPluginNames": [
    "Obsolete field, using only for compatibility"
  ],
  "InstalledPlugins": [
    {
      "SystemName": "Payments.CheckMoneyOrder",
      "Version": "1.46"
    },
    {
      "SystemName": "Widgets.NivoSlider",
      "Version": "1.41"
    },
    {
      "SystemName": "Payments.PayPalCommerce",
      "Version": "1.00"
    },
    {
      "SystemName": "FoxNetSoft.GoogleAnalytics4",
      "Version": "4.04"
    },
    {
      "SystemName": "FoxNetSoft.BraintreeDropIn",
      "Version": "1.23"
    }
  ],
  "PluginNamesToUninstall": [],
  "PluginNamesToDelete": [],
  "PluginNamesToInstall": [
    {
      "Item1": "Tax.FixedOrByCountryStateZip",
      "Item2": "42def2eb-e8c9-4bda-8329-2c1fd173ee8b"
    }
  ]
}

Your plugins file indicates it has a Tax plugin 'queued up' to install.
  "PluginNamesToInstall": [
    {
      "Item1": "Tax.FixedOrByCountryStateZip",

Restart your app pool.  Navigate to nopC app to 'start it'.
Check the server the event logs.
Check the nopC System Log.  If you can get the app up, then use SQL query to see if any wrrors logged to the [Log] table

OK, so I finally have gotten the plugins installed, but I still fill out the new bill to address info while checking out, and when I click continue, it goes back to the cart. The Cert is ok. I thought it was because I didn't have a shipper method set up, but now I do have a shipper activated.

I checked the store logs, and there's no errors. Same with the server logs.

CHIDeveloper wrote:

Have you checked your store list https://admin-demo.nopcommerce.com/Admin/Store/List and enabled the SSL in the store edit page?

sanju.dahal741 wrote:

Yes, and still it makes no difference :(