HTTP Error 502.5 - Process Failure after installing nopCommerce 4.2 from my smarterasp (host website) control panel

i'm using smarterasp to host my asp.net websites, i found out that i can install nopCommerce from my control panel,
but after the install i got this error :
HTTP Error 502.5 - Process Failure

this is the image, please i need help.

RE:  " install nopCommerce from my control panel"
Are you using their "one-click installer"?


(I don't see any image)

i'm having the same problem. Help Please


HTTP Error 502.5 - Process Failure
Common causes of this issue:

    The application process failed to start
    The application process started but then stopped
    The application process started but failed to listen on the configured port

Troubleshooting steps:

    Check the system event log for error messages
    Enable logging the application process' stdout messages
    Attach a debugger to the application process and inspect

gumusoz wrote:


What is the full error message, which is logged in system log or stdout?

#Software: Microsoft Internet Information Services 8.5
#Version: 1.0
#Date: 2019-09-12 17:07:49
#Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs-version cs(User-Agent) cs(Referer) cs-host sc-status sc-substatus sc-win32-status sc-bytes cs-bytes time-taken
2019-09-12 17:07:49 188.121.43.29 GET / - 80 - 78.190.210.113 HTTP/1.1 Mozilla/5.0+(Windows+NT+6.3;+Win64;+x64;+rv:69.0)+Gecko/20100101+Firefox/69.0 - muhammedgumus.com 200 0 0 1115 373 1765
2019-09-12 17:07:49 188.121.43.29 GET /css/uxcore.css - 80 - 78.190.210.113 HTTP/1.1 Mozilla/5.0+(Windows+NT+6.3;+Win64;+x64;+rv:69.0)+Gecko/20100101+Firefox/69.0 http://muhammedgumus.com/ muhammedgumus.com 200 0 0 40698 322 250
2019-09-12 17:07:49 188.121.43.29 GET /css/customer-comp.css - 80 - 78.190.210.113 HTTP/1.1 Mozilla/5.0+(Windows+NT+6.3;+Win64;+x64;+rv:69.0)+Gecko/20100101+Firefox/69.0 http://muhammedgumus.com/ muhammedgumus.com 200 0 0 668 329 140
2019-09-12 17:07:49 188.121.43.29 GET /images/404_background.jpg - 80 - 78.190.210.113 HTTP/1.1 Mozilla/5.0+(Windows+NT+6.3;+Win64;+x64;+rv:69.0)+Gecko/20100101+Firefox/69.0 http://muhammedgumus.com/ muhammedgumus.com 200 0 0 45360 329 203
2019-09-12 17:07:49 188.121.43.29 GET /fonts/uxfont-2.woff2 - 80 - 78.190.210.113 HTTP/1.1 Mozilla/5.0+(Windows+NT+6.3;+Win64;+x64;+rv:69.0)+Gecko/20100101+Firefox/69.0 http://muhammedgumus.com/css/uxcore.css muhammedgumus.com 404 0 2 1332 385 140
2019-09-12 17:07:51 188.121.43.29 GET /fonts/uxfont-2.woff - 80 - 78.190.210.113 HTTP/1.1 Mozilla/5.0+(Windows+NT+6.3;+Win64;+x64;+rv:69.0)+Gecko/20100101+Firefox/69.0 http://muhammedgumus.com/css/uxcore.css muhammedgumus.com 404 0 2 1332 384 140
2019-09-12 17:07:51 188.121.43.29 GET /fonts/uxfont-2.ttf - 80 - 78.190.210.113 HTTP/1.1 Mozilla/5.0+(Windows+NT+6.3;+Win64;+x64;+rv:69.0)+Gecko/20100101+Firefox/69.0 http://muhammedgumus.com/css/uxcore.css muhammedgumus.com 404 0 2 1332 388 140
2019-09-12 17:17:57 188.121.43.29 GET /wp-includes/Text/Tiff.php postfile 80 - 37.73.237.29 HTTP/1.0 Mozilla/5.0+(Windows+NT+6.1;+WOW64;+rv:40.012;+!en.support.wordpress.com;+!support.wordpress.com;+support.wordpress.com;+en.support.wordpress.com)+Gecko/20120121+Firefox/40.0 - muhammedgumus.com 404 0 2 1454 265 78
#Software: Microsoft Internet Information Services 8.5
#Version: 1.0
#Date: 2019-09-12 17:54:10
#Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs-version cs(User-Agent) cs(Referer) cs-host sc-status sc-substatus sc-win32-status sc-bytes cs-bytes time-taken
2019-09-12 17:54:10 188.121.43.29 GET / - 80 - 151.135.27.114 HTTP/1.1 Mozilla/5.0+(Windows+NT+6.3;+Win64;+x64;+rv:69.0)+Gecko/20100101+Firefox/69.0 - muhammedgumus.com 403 14 0 1423 433 1437
2019-09-12 17:57:52 188.121.43.29 GET / - 80 - 151.135.27.114 HTTP/1.1 Mozilla/5.0+(Android+7.0;+Mobile;+rv:59.0)+Gecko/59.0+Firefox/59.0 - muhammedgumus.com 403 14 0 1423 336 93
2019-09-12 17:57:53 188.121.43.29 GET /favicon.ico - 80 - 151.135.27.114 HTTP/1.1 Mozilla/5.0+(Android+7.0;+Mobile;+rv:59.0.2)+Gecko/59.0.2+Firefox/59.0.2 - muhammedgumus.com 404 0 2 1435 187 93
2019-09-12 17:58:01 188.121.43.29 GET / - 80 - 151.135.27.114 HTTP/1.1 Mozilla/5.0+(Android+7.0;+Mobile;+rv:59.0)+Gecko/59.0+Firefox/59.0 - muhammedgumus.com 403 14 0 1423 336 93
2019-09-12 17:59:12 188.121.43.29 GET / - 80 - 151.135.27.114 HTTP/1.1 Mozilla/5.0+(Android+7.0;+Mobile;+rv:59.0)+Gecko/59.0+Firefox/59.0 - muhammedgumus.com 403 14 0 1423 362 93
2019-09-12 17:59:49 188.121.43.29 GET / - 80 - 151.135.27.114 HTTP/1.1 Mozilla/5.0+(Android+7.0;+Mobile;+rv:59.0)+Gecko/59.0+Firefox/59.0 - muhammedgumus.com 403 14 0 1423 362 109
2019-09-12 17:59:51 188.121.43.29 GET / - 80 - 151.135.27.114 HTTP/1.1 Mozilla/5.0+(Android+7.0;+Mobile;+rv:59.0)+Gecko/59.0+Firefox/59.0 - muhammedgumus.com 403 14 0 1423 362 93
2019-09-12 17:59:53 188.121.43.29 GET / - 80 - 151.135.27.114 HTTP/1.1 Mozilla/5.0+(Android+7.0;+Mobile;+rv:59.0)+Gecko/59.0+Firefox/59.0 - muhammedgumus.com 403 14 0 1423 362 109
2019-09-12 17:59:54 188.121.43.29 GET / - 80 - 151.135.27.114 HTTP/1.1 Mozilla/5.0+(Android+7.0;+Mobile;+rv:59.0)+Gecko/59.0+Firefox/59.0 - muhammedgumus.com 403 14 0 1423 362 93
2019-09-12 18:00:53 188.121.43.29 GET / - 80 - 151.135.27.114 HTTP/1.1 Mozilla/5.0+(Windows+NT+6.3;+Win64;+x64;+rv:69.0)+Gecko/20100101+Firefox/69.0 - muhammedgumus.com 403 14 0 1423 347 93
2019-09-12 18:00:54 188.121.43.29 GET /favicon.ico - 80 - 151.135.27.114 HTTP/1.1 Mozilla/5.0+(Windows+NT+6.3;+Win64;+x64;+rv:69.0)+Gecko/20100101+Firefox/69.0 - muhammedgumus.com 404 0 64 0 279 93
2019-09-12 18:02:40 188.121.43.29 GET / - 80 - 151.135.27.114 HTTP/1.1 Mozilla/5.0+(Windows+NT+6.3;+Win64;+x64;+rv:69.0)+Gecko/20100101+Firefox/69.0 - muhammedgumus.com 403 14 0 1423 347 109
2019-09-12 18:02:40 188.121.43.29 GET /favicon.ico - 80 - 151.135.27.114 HTTP/1.1 Mozilla/5.0+(Windows+NT+6.3;+Win64;+x64;+rv:69.0)+Gecko/20100101+Firefox/69.0 - muhammedgumus.com 404 0 64 0 279 111
2019-09-12 18:02:49 188.121.43.29 GET / - 80 - 151.135.27.114 HTTP/1.1 Mozilla/5.0+(Android+7.0;+Mobile;+rv:59.0)+Gecko/59.0+Firefox/59.0 - muhammedgumus.com 403 14 0 1423 362 78
2019-09-12 18:02:51 188.121.43.29 GET / - 80 - 151.135.27.114 HTTP/1.1 Mozilla/5.0+(Android+7.0;+Mobile;+rv:59.0)+Gecko/59.0+Firefox/59.0 - muhammedgumus.com 403 14 0 1423 362 93
2019-09-12 18:02:52 188.121.43.29 GET / - 80 - 151.135.27.114 HTTP/1.1 Mozilla/5.0+(Android+7.0;+Mobile;+rv:59.0)+Gecko/59.0+Firefox/59.0 - muhammedgumus.com 403 14 0 1423 362 78
2019-09-12 18:02:55 188.121.43.29 GET / - 80 - 151.135.27.114 HTTP/1.1 Mozilla/5.0+(Android+7.0;+Mobile;+rv:59.0)+Gecko/59.0+Firefox/59.0 - muhammedgumus.com 403 14 0 1423 362 93

there is not any thing in stdout despite of making log ise true

gumusoz wrote:

Which version of dotnet core you installed?

The ASP.NET framework version
4.8.03761

<aspNetCore requestTimeout="23:00:00" processPath=".\Nop.Web.exe" arguments="" forwardWindowsAuthToken="false" stdoutLogEnabled="true" stdoutLogFile=".\logs\stdout" startupTimeLimit="3600">
      <environmentVariables />
    </aspNetCore>





at  web.config

<handlers>
      <!-- Remove WebDAV module so that we can make DELETE requests -->
      <remove name="WebDAV" />
      <add name="aspNetCore" path="*" verb="*" modules="AspNetCoreModule" resourceType="Unspecified" />
    </handlers>


at web.config