Can admin manually reset a customer's password?

Can the admin manually reset the customer's password either through the administration panel, with MS SQL Server Management Studio, or SQL statements?

Not currently.

You can call the CustomerManager.ModifyPassword method to do this.

You could add a "New Password" textbox to the Customer Info tab of Admin/CustomerDetails.aspx.

Then in the save button's click event, check to see if something has been entered in the textbox. If it has then call the above method.

Hope that helps.

Ben