customer registration freezes up

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14 年 前
while our site has been live for almost two month, we continue to have sporadic transaction errors.  examples follow:

1.  customer place their order then goes to register and they are froze on that page.  they hit the 'register' button and nothing happens.
2.  a customer registered, placed their order and then went to enter a different mailing address and the site freezes up.  

we turned off the registration as a requirement for placing an order but that doesn't seem to make a difference.  we changed hosting companies - from godaddy to a private host and that doesn't appear to have made a difference either.

its very frustrating to think about all the missed order because of the site freezing up.

i look forward to any and all advice we receive!  thank you!  cindy
14 年 前
I am having the same problem. Can someone please help?
14 年 前
A) Always post the version you are using.

B) What does the log file show for errors?

C) Possibly you may wish to show the URL.
14 年 前
Found the problem.
uncheck Allow navigation only for registered customers: in Global Settings -> Other. Then clear the cache.
This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.