Hello,
I've got a bit of an odd problem,
I've got a nopCommerce 3.9 website up and running.
Its all great and fast, it's had orders fine and has been running well... all apart from one issue.
Every seemingly random period ranging from 2 weeks to a few days the whole website breaks overnight and returns "No database instance". The only way i've managed to fix the site is to completely export the whole database, create a new one and then import the one that had broke. I give it the same username and password as before, alter the database name in the Setting.txt and then the website loads up fine.
It's as if the database credentials have an expiry date, but I cannot find any information regarding this.
We've started to blame our host 1and1 but we're not 100% sure it's there fault. I also use the Nop Uptown Responsive Theme from nop-templates.com although I don't think that would be causing the issue.
I've attached a few helpful images below, if theres any other images which would be useful please ask.
If anyone could provide any insight to this issue I would be very grateful.
Thanks,
David