Hi, I'm running nopCommerce 2.60 with GoDaddy and it's been running pretty well, although fairly slow.
We have the site secured so that only customers with active accounts can view the items. The issue with this current customer, is that she can login, and sees at the top of the screen that she is logged in, but anything she clicks on just takes her back to the login page. It happens in multiple browsers and multiple machines from her address. I remoted in and tried my admin account, and the same thing happened to me. Clearing cookies had no effect. From the admin, I can see her logged in and active from her IP.
When I try to login as her from my computer (different location and IP) I am able to login and see everything as expected. It seems like it has to be something with her router or her IP. She says it worked one time when she initially setup the account. I keep thinking of permissions and reasons that it might not work, and then I remember, that it does work when I login from my machine, so that means there are no issues with her account.
I spent about an hour futzing around with her computer trying to figure it out and I got absolutely no where. I've asked her to try from a different location, like a friends house or a coffee shop, thinking that might help narrow it down to the router / IP.
Can anyone give me any hints? Are there any settings I could be missing related to IP?
We do seem to be have a fair number of weird login issues. I don't know if our customers are loopy or what. But it seems that frequently they register and can't get their account info to work again... and then they create another account, but they want to use the address from the previous registration etc.. etc...