Pending Order Status

I have a nopCommerce site running on version 1.8.

I have a product that where shipping is not required and it not a download - it is a support renewal, so nothing to send.  The payment is setup to auth and capture, so the payment is paid.

I go into my sales and see the order, it shows paid, no shipping required but is in a pending state.

How do I get this order to move to complete and future order to automatically complete.  I do not seem to have this problem on items that are download delivery.

Thanks,

Jack

Here is detailed description of this issue:

https://www.nopcommerce.com/boards/t/7475/number-of-ways-in-which-an-order-status-could-be-completed.aspx

I saw that discussion, but for my stuck orders how do I get them out of Pending status?  Since shipping is "shipping not required" there is no way for me to ship the order, deliver or set the tracking #.

Thanks

Jack

jackb86 wrote:
If your order doesn't require shipping, then it its payment status should be set to 'Paid' (for example, go to order details page page and click 'Mark as Paid' button)

It is already marked as paid, see the images below.


www.sonomaenterprises.com/images/temp/shipping.png

http://www.sonomaenterprises.com/images/temp/orderinfo.png

jackb86 wrote:
I'm not able to reproduce this issue. It works fine. Have to done an modification to the source code?

I don't get it.

I just ran a test transaction and it completed.....

I will need to monitor and see if I can determine the scenario that had it get stuck.

How could I manually move it off of Pending and have the system complete the process for the order (send complete and vendor emails)?

Thanks,

Jack

1. Connect to your database and manually set payment status to 'Pending' (10). Look at [Nop_Order] table, 'PaymentStatusId' column.
2. Go to your order details page (admin area) and click 'Mark as Paid'

Thanks!

The problem was in ReplaceMessageTemplateToTokens, I added the affiliate to the tokens and did not check for null.