Run time error.

Hi.
I often get the following message whenever I try to enter the web site, after I click Search button (front end) or other web site activities. I asked Web site hosting company's tech support. They could not figure it out. It happens randomly. It is always automatically fixed. Techs never be able to fix it.
Sometimes, it just takes a few minutes to back up again automatically. But sometimes it takes half day.

The error message:

We're sorry, an internal error occurred that prevents the request to complete.

Our supporting staff has been notified with this error and will address this issue shortly. We profusely apologize for the inconvenience and for any damage this may cause. You might want to try the same action at later time.

Thanks.

rogertom wrote:

To find out what went wrong you need to turn off the custom errors mode.
1. Open web.config file
2. Find out the following line <customErrors defaultRedirect="errorpage.htm" mode="RemoteOnly">
3. Replace it with <customErrors defaultRedirect="errorpage.htm" mode="Off">

Hi a.m.
Thank you so much for your help.
I followed your instruction. Then I got the following error message:

500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.


Any advise?

Thanks.

Hi a.m.
I contacted my hosting company. They said "Your database itself had crashed".  Is it the problem of our programming or the hosting company's server problem?
Thanks.

rogertom wrote:
I don't think that it's a good answer. Ask them for more details.
P.S. I'm almost sure that it's the hosting company's server product